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*Staff positions are supportive roles providing support to our rehabilitation mission. Applicants for staff positions do not need to have a barrier to employment to be eligible for these roles.*

*To ensure full consideration for a staff position, please attach a resume to your application so we can gain a complete view of your experiences*

Peckham Inc. - Installation Management Operations Supervisor

The Installation Management Operations Supervisor leads a team of customer-facing employees with a strong focus on achieving performance goals, resolving complex issues, and enhancing customer experiences. This role requires strong people leadership, operational decision-making, and the ability to independently manage performance while guiding and mentoring Team Members. As a leader, the Supervisor drives customer satisfaction, providing proactive oversight across multiple facets of building operation and infrastructure, and fosters a culture of excellence, inclusivity, continuous improvement, and professional development. Collaboration with cross-functional teams is essential to address logistical challenges, ensure continuity of operations, and shape the success of frontline teams.

MAIN DUTIES AND RESPONSIBILITIES

+ Supervise a wide range of operational tasks including mailroom duties, dock operations, vehicle services, and furniture assembly— and adherence to standard procedures.

+ Lead and oversee daily operations by managing Team Member activities, providing coaching and oversight to ensure service levels, productivity goals, and operational targets are consistently met.

+ Assign daily tasks and provide active support to Team Members with questions, troubleshooting, and system/process navigation.

+ Manage work orders according to contract requirements, ensuring service continuity and quality during standard operations, special events, or projects.

+ Resolve escalated customer and/or Team Member issues independently or with key stakeholders, while identifying opportunities to enhance the overall customer experience and service quality.

+ Serve as a Subject Matter Expert by maintaining current knowledge of operational procedures, tools, and resources as required by contract.

+ Analyze and monitor team and individual performance through dashboards, reports, and Key Performance Indicators (KPIs), Service Level Agreements (SLAs), or survey results, using data to assess health, drive improvement, and ensure accountability across the contract.

+ Analyze and interpret complex team performance data, presenting detailed reports and recommendations to leadership that drive organizational excellence.

+ Lead team meetings to provide updates and review and align quality standards to consistently evaluate and foster continuous improvement in service delivery and customer interactions.

+ Demonstrate leadership by consistently upholding and promoting Peckham policies, procedures, and standards; ensure full compliance with contractual requirements; and modeling excellence in service delivery and customer interactions.

+ Cultivate a high-performance culture, motivating and coaching Team Members to demonstrate performance excellence, promote team engagement, and consistently elevate customer support.

+ Deliver coaching and training by conducting 1:1 sessions and team huddles to improve skill development and engagement.

+ Drive continuous improvement by identifying opportunities, effectively communicating with stakeholders, and leading process enhancements that improve service delivery, operational efficiency, and compliance with contractual standards.

+ Partner with vocational specialists to support efforts to facilitate Team Members success and skill development, ensuring alignment with organizational goals and compliance with relevant policies.

+ Collaborate with cross-functional teams to build, foster, and sustain employee engagement.

+ Supervisors are expected to champion our company culture by modeling core values, encouraging team collaboration, and creating opportunities for agents to connect with the broader organization in meaningful ways.

OTHER DUTIES AND RESPONSIBILITIES

+ As required by some customer contracts, Peckham employees may be required to obtain and maintain relevant professional certifications and/or security clearances as a condition of employment. This requirement will be determined based on the specific needs of contract.

+ Comply with all policies and standards.

+ Maintain safe and clean work environment.

+ Promote Peckham’s vision values and services to all team members, staff, customers, and stakeholders.

+ Assist in maintaining organizational wide quality standards.

+ Regular and predictable attendance are required of this position to support the team and needs of the operations.

+ Other related duties as assigned.

MINIMUM QUALFICIATIONS

+ High School Diploma or GED equivalent

+ 1-2 years experience in operations, facilities management, logistics or other related experience.

+ 6 months - 1 year of coaching, mentoring, supervisory, or leadership experience

+ A valid driver’s license with the ability to obtain Chauffer’s license and Forklift and Pallet Jack License.

+ U.S. Citizenship is required due to the contract.

+ Ability to pass federal and state security background checks, obtain and maintain federal and state security clearances.

+ Proficient in the English language (written and verbal).

+ Ability to take direction within a team setting and complete team related work promptly.

+ This position may require occasionally driving GSA vehicles to transport.

PREFERRED QUALIFICATIONS

+ Experience leading teams that include individuals with disabilities or barriers to employment.

+ Demonstrated experience in interpreting and analyzing data to support meeting service goals.

PHYSICAL DEMANDS

The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case-by-case basis.

PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER

EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law.

REASONABLE ACCOMMODATION FOR APPLYING NOTICE

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please:

+ Click HERE (https://www.ilru.org/projects/cil-net/cil-center-and-association-directory) and you will be directed to the ILRU Directory to find an agency in your area that can assist you

+ Click HERE (https://www.careeronestop.org/LocalHelp/AmericanJobCenters/american-job-centers.aspx) and you will be directed to the American Jobs Center (AJC) finder to locate a center near you

+ Email us at [email protected]

+ Call us at (517) 316-4000

+ Visit us at: 3510 Capital City BLVD, Lansing, MI 48906 (M-F 8am - 4pm)

Examples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Business Line:

Contact Center Solutions

Location:

Battle Creek, MI

Worker Sub-Type:

Staff Member