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At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where 'Health for all Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.

Associate Global Service Engineer - Indianola, Pa

Associate Global Service Engineer – Indianola, Pa

PURPOSE

The Associate Global Service Engineer acts as a critical liaison between the Global Service organization and Life Cycle Engineering (LCE) teams while supporting the New Product Development (NPD) teams. This role focuses on ensuring serviceability in the design of Bayer Radiology medical devices, leading the development of service documentation, and integrating field service considerations into product designs. Additionally, the [Title] monitors product reliability, the training of field service teams and drives process efficiencies to enhance overall service performance and customer satisfaction. The Global Service Engineering team is accountable for executing the overall service initiatives for each injector in the Radiology portfolio.

YOUR TASKS AND RESPONSIBILITIES

+ Contribute to the maintenance of medical equipment service documentation, including service plans, manuals, installation guides, and preventative maintenance procedures, for both new product development and sustaining products;

+ Participate in the Design for Serviceability of Bayer Radiology medical devices, including gathering global service requirements and contributing to prototype builds to enhance repairability and replaceability;

+ Support the development of service tools, kits, and processes for global field service teams;

+ Support processes and tools development to enable trained field service personnel to install, troubleshoot, repair, and conduct preventative maintenance on Radiology medical devices;

+ Monitor the reliability performance of fielded products, identifying quality enhancement opportunities through field service report analyses;

+ Support the escalation process for field service and regional TAC teams to resolve issues and drive continuous improvement initiatives based on feedback;

+ Identify and implement servicing process efficiencies to improve injector delivery performance metrics, such as mean time to repair and first-time fix rates;

+ Support the Global Service organization’s business and operational strategies during product development and lifecycle engineering initiatives;

+ Interface with country/regional service leadership, technical assistance centers, and end-user customers to monitor equipment performance and product reliability;

+ Collaborate with cross-functional teams, including NPD, LCE, Quality, Software, Cybersecurity, and Product Supply, to identify failure root causes and drive continuous improvement in product reliability and field service processes;

+ Aids global field service implementation for hardware and software changes to enhance product reliability and customer satisfaction;

+ Manage service master data tables to ensure effective field service processes (ServiceMax, SAP, Salesforce);

+ Initiate software package distribution to field service engineers and distributors through PassLink software manager as required;

+ Attend weekly cross-product Lifecycle Engineering meetings to provide service perspectives on upcoming changes and their impact on the service organization;

+ Assist CAPA and QIA corrective and preventative actions and conduct root cause analysis for service-impacted processes;

+ Complete training and approvals per company and service policies, serving as a service approver in the PLM system for engineering changes.

WHO YOU ARE

Bayer seeks an incumbent who possesses the following:

REQUIRED QUALIFICATIONS

+ Bachelor’s degree or Associates Degree with 5+ yrs related experience;

+ Experience in service, manufacturing or designing electro- mechanical systems. Design-for-manufacturing or service product development experience;

+ Understanding and experience working with electro-mechanical systems including their controls;

+ 5+ years experience within a technical discipline, with knowledge across breadth of discipline and significant depth in one or more technical specialties;

+ Engineering knowledge crossing into multiple technical disciplines;

+ Excellent trouble-shooting, problem solving, analytical skills;

+ Strong interpersonal skills (communication, networking, and multi-tasking);

+ Demonstrates skill in both analysis of complex problems and synthesis of solutions;

+ Demonstrates excellent judgment in technical trade-offs and analyses;

+ Ability to effectively summarize and communicate technical information to a broad international audience, accommodating individuals from different backgrounds and levels of expertise;

+ Working knowledge and proven skills of PC computer operating systems including Microsoft office applications (Outlook, Word, Excel and PowerPoint);

+ Able to travel up to 10% for domestic and international business (Meetings, site visits, conferences).

PREFERRED QUALIFICATIONS

+ Bachelor’s degree in mechanical or electrical engineering.

Employees can expect to be paid a salary between $96,040.00 to $144,060.00. Additional compensation may include a bonus or incentive compensation (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc..

This salary range is merely an estimate and may vary based on an applicant’s location, market data/ranges, an applicant’s skills and prior relevant experience, certain degrees and certifications, and other relevant factors.

This posting will be available for application until at least 11-15-25.

YOUR APPLICATION

Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.

To all recruitment agencies: Bayer does not accept unsolicited third party resumes.

Bayer is an Equal Opportunity Employer/Disabled/Veterans

Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.

Bayer is an E-Verify Employer.

**Location:** United States : Pennsylvania : Indianola

**Division:** Pharmaceuticals

**Reference Code:** 856046

Contact Us

**Email:** [email protected]