• SAP HR Systems Support Analyst

    HTC Global Services Inc (Columbia, SC)


    SAP Junior Technical Support Engineer

    Required Skills

    + 3+ years of experience with SAP ECC HR modules, including system configuration, testing, and troubleshooting

    + 3+ years of experience optimizing SAP HR system workflows to support automation and reduce manual processes.

    + 3+ years of experience with HR/payroll processes, data privacy standards (e.g., HIPAA, FLSA), and regulatory compliance frameworks.

    + 3+ years of experience in data validation, integrity monitoring, and issue resolution across HR systems.

    + 3+ years of experience performing advanced reporting and dashboard development using SAP tools, Excel, and Power BI.

    + 3+ years of experience with role-based access control (RBAC) and position-driven system access configuration.

    + Experience with industry standard information security practices (PHI, PII)

    + Experience with creating and maintaining technical documentation, including configuration records, SOPs, and user guides.

    + Familiarity with IT security standards and compliance frameworks, including NIST 800-53, FISMA, and client policies.

    + Previous experience working with State or Federal Government

    Key Responsibilities

    System Configuration & Workflow Optimization

     

    + Configure and maintain SAP ECC HR modules within the client platform to support evolving business needs.

    + Recommend and implement workflow-driven solutions to reduce manual data entry and streamline HR processes.

    + Identify system capabilities and limitations to propose creative, system-based solutions for HR modernization.

    + Collaborate with HR and IT to design position-based access controls and ensure appropriate data access across roles.

    + Maintain system protocols and configuration documentation to support change management and audit readiness.

     

    Testing & Implementation

     

    + Execute unit, integration, and user acceptance testing (UAT) for system changes, enhancements, and patches.

    + Support production rollouts and ensure minimal disruption to HR operations.

    + Troubleshoot and resolve system issues, escalating complex problems as needed.

     

    Data Quality & Reporting

     

    + Monitor and improve data accuracy and integrity across HR systems.

    + Develop and maintain reports and dashboards using SAP tools, Excel, and Power BI.

    + Compare data across systems to identify inconsistencies and recommend corrective actions.

    + Support audit and compliance reporting requirements.

     

    Documentation & Support

     

    + Create and maintain technical documentation, including configuration records, SOPs, and user guides.

    + Provide technical support to HR users and assist with training on new system features or workflows.

    + Update SharePoint and other collaboration tools with relevant system documentation and resources.

     

    Collaboration & Communication

     

    + Work closely with HR, IT, and Finance departments to align system functionality with business needs.

    + Participate in cross-functional meetings to gather requirements and provide technical input on system capabilities.

    + Assist with the development of policies and procedures related to system security and data classification in alignment with NIST 800-53, FISMA, and Client standards.

     

    Project & Change Support

     

    + Contribute to HR system modernization projects by implementing technical solutions and supporting project deliverables.

    + Create and manage work requests in the ticketing system (e.g., DevOps) to track system changes and enhancements.

    + Support risk mitigation strategies and ensure compliance with IT security and development standards.

    + Assist with development of policies and procedures to conform and comply with agency standard cyber security policy design related to information risk management, designation of data as to criticality, confidentiality, and protection.

     

    What Makes HTC A Great Place To Build Your Future

     

    HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

     

    At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

     

    Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

     

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