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Customer Success Associate

About the Role

We’re looking for a detail-oriented **Customer Success Associate** to join the **Enterprise Business Team** , supporting our clients through high-quality research and communication. This role is ideal for someone who enjoys investigative work, thrives in an organized environment, and can clearly communicate findings to both internal and external stakeholders.

The Customer Success Associate will conduct **business license research** across federal, state, and local levels, ensuring clients receive accurate and timely information. You’ll collaborate with government agencies, manage client updates, and deliver polished reports that guide businesses through complex licensing requirements.

**Location:** Hybrid (Candidates must use their own equipment)

**Pay Rate:** $20.50/hour

**Schedule:** Monday–Friday | Full-time

Key Responsibilities

+ Research and identify **federal, state, county, and city-level licensing requirements** specific to client industries and locations.

+ Create and deliver **comprehensive research packages** within established performance timelines.

+ Compile and organize licensing details in **Excel and PDF formats** , including application forms, fees, prerequisites, renewal details, and turnaround times.

+ Communicate directly with **government agencies** to obtain licensing information or clarify requirements.

+ Provide proactive updates to **clients and internal teams** regarding project progress, potential delays, and next steps.

+ Present findings in a **clear, concise, and professional** manner through written and verbal communication.

Qualifications

+ **Bachelor’s degree preferred** (BA or BS).

+ **2–3 years of experience** in a professional corporate or administrative environment.

+ Strong **research and analytical** skills.

+ Proficient in **Microsoft Excel** and **Adobe PDF** .

+ Excellent **written and verbal communication** skills.

+ Self-motivated, detail-oriented, and able to manage multiple projects simultaneously.

+ Comfortable using **personal equipment** for remote work (computer, internet connection, headset).

Why Join Us

This position offers the opportunity to work remotely while supporting enterprise-level clients in navigating regulatory environments. If you’re passionate about accuracy, communication, and making complex information accessible, this role is a great fit.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly ® .

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.