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We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Our Marketing, Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience. Use your marketing, sales and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes, ears and voice of Ford.

In this position...

Come help shape the future strategic direction of Ford’s Customer Service Division (FCSD). FCSD is on a transformational journey to rapidly grow our global parts, service, and aftermarket business and deliver an excellent ownership experience for our customers through the full vehicle lifecycle.

This role offers the opportunity to lead the strategy and operations for the US Quick Lane network. You will develop and execute a future-forward go-to-market plan, drive operational excellence across the network, and grow customer experience, dealer profitability, and market share.

As the Sr. Manager, US Quick Lane Strategy & Operations you will define and execute a forward-looking strategy for Quick Lane while driving operational rigor across the U.S. network. This role combines strategic planning, analytics, and hands-on operational leadership to improve customer experience, increase dealer profitability, and expand Quick Lane’s market position. You will partner with marketing, field teams, dealers, and cross-functional stakeholders to translate strategy into measurable performance improvements and sustainable network growth.

What you'll do...

As the Sr. Manager for US Quick Lane Strategy & Operations, you will serve as a corporate enabler rather than a direct dealership sales or service representative, acting as the bridge between company strategy and the on‑the‑ground success of our independent dealer partners. You will provide strategic guidance, develop high‑impact programs, and deliver the tools, processes, and performance frameworks dealers and field teams need to improve the customer experience, increase profitability, and expand Quick Lane’s market presence. Your work will standardize best practices across the network, shape go‑to‑market and marketing initiatives, and drive measurable performance improvements that enhance brand reputation and support sustained, scalable growth across the U.S. Quick Lane ecosystem.

As a Sr.** **Manager US Quick Lane Strategy & Operations, you will focus on:

+ **Business Strategy:** Lead the design, development, and execution of a comprehensive go-to-market strategy for US Quick Lane with a primary focus on achieving market share growth, revenue goals, brand building.

+ **Operational Excellence:** Setting sights on best-in-class performance, conduct “always-on” gap analysis between US Quick Lane facilities and benchmark quick service facilities (internal, external, & cross industry). Incorporate best practices into Quick Lane operational standards across all facilities to ensure consistent, high-quality service delivery.

+ **Performance Management:** Own the collection, analysis, and reporting of Quick Lane performance data to senior leadership up to Corporate Officer level, providing actionable insights and recommendations.

+ **Marketing & Brand Management:** Develop Quick Lane’s Brand “North Star” & collaborate with Ford's marketing teams to define effective consumer marketing strategies

+ **Network Development:** Identify opportunities and implement solutions to manage the growth and expansion of Quick Lane facilities in target markets. Develop robust business cases to support strategic initiatives and secure necessary investments.

+ **Team Leadership & Oversight:** Oversee the performance and activities of the Quick Lane field team (~ 165 contracted employees), ensuring alignment with program goals.

+ **Cross-Functional Collaboration:** Work collaboratively with internal stakeholders to ensure alignment of objectives and action plans to drive mutually agreed upon target outcomes

You'll have...

Minimum

+ **Education:** Bachelor's degree in business administration, Marketing, Operations Management, or related field.

+ **Travel Commitment:** Must be willing to occasionally travel to dealer locations and regional locations

+ **Experience:**

+ Minimum of 10+ years of progressive experience in automotive aftermarket operations, retail network development, strategic planning, or management consulting.

+ 5+ years of experience leading and managing teams, including cross-functional project teams.

+ Experience with change management principles and leading organizational transformations with a proven track record in developing, implementing, and managing strategic initiatives or revitalization programs

+ Demonstrated experience working directly with automotive dealerships and/or managing field-based teams

+ Experience in an operational or strategic role within automotive OEM service division or similar model, providing foundational understanding of franchisor – franchisee relationships and service business models.

+ Experience managing large-scale projects or programs, including vendor oversight

+ **Skills & Competencies:**

+ Strong analytical skills with the ability to interpret complex performance data, identify trends, and derive actionable insights.

+ Exceptional communication and presentation skills, capable of effectively conveying strategic plans and performance results to senior leadership and diverse stakeholders.

+ Proficiency in strategic planning, business development, and program management methodologies.

+ Ability to benchmark against best-in-class competitors and translate insights into competitive strategies.

+ Demonstrated experience in developing and implementing large-scale strategic initiatives.

+ Proven ability to drive operational improvements and efficiencies within a distributed network.

+ Proven leadership and people management skills, with experience guiding and motivating field teams.

Even better, you may have...

Preferred

+ MBA or advanced degree.

+ Direct experience growing service network programs within a national footprint.

+ Familiarity with Quick Lane, dealer service operations, or automotive OEM aftermarket strategy.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage

• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

• Vehicle discount program for employees and family members and management leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service

• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

• Paid time off and the option to purchase additional vacation time.

This position is a leadership level 5.

For more information on salary and benefits, click here: https://fordcareers.co/LL5SP1

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid #LI-TS3

**Requisition ID** : 53672