"Alerted.org

ADP is hiring a Senior Lead Product Manager for ADP’s Service Technology Product Team in either our Roseland, NJ or Alpharetta, GA office. This is a hybrid role. (3 days in office and 2 days remote)

Our next Sr. Lead Product Manager will be an expert in delivering AI powered assistance in a large-scale enterprise environment with the goal of supporting ADP clients and ADP employees alike. The right individual will influence strategy to address internal and external business changes, market challenges and/or regulatory issues, as well as recommend process changes, product or service improvements and/or cultural shifts. They will contribute to the development of the functional product strategy within the service technology domain, partnering with business leaders, product leaders, corporate strategy, and development leaders across all business units at ADP.

We're looking for someone who excels when no two days are the same. Integrity, resilience, and pushing the boundaries are must-haves in this job. Whether you're in meetings with business partners, or ADP support representatives, developers, or designers, you'll be the guiding voice that helps us clarify ideas so we can create a product roadmap. You stay close to market trends, anticipate our customers' next questions, and bring new ideas into the mix. You love evangelizing your product and communicate with confidence.

To thrive in this role, you must take command of your product, lead multiple team efforts, and be a deep listener who can ask the right clarifying questions to help understand the problem your stakeholders are trying to solve. You've worked with Agile teams and understand product delivery cycles. You have experience explaining the prioritization of a product roadmap, creating that roadmap, and documenting in a way that both external and internal teams will understand. You have held roles where you regularly communicate and defend ideas to a broad audience of stakeholders. You have experience working with external vendors and adapting your product roadmap around their new releases. Our best product managers are domain experts and enthusiastic creators who stay current on the latest trends. As part of our team, your voice will influence product success and help shape our industry.

REQUIRED QUALIFICATIONS: (MUST HAVE or will not be considered)

+ Experience in delivering 5+ years' experience in product management and 2+ years’ experience in Generative AI products in large-scale enterprise environments.

+ Experience delivering successful digital transformation in large organizations.

+ Experience with contact center solutions (e.g., Salesforce, Genesys, Avaya, Cisco, Five9)

+ Worked in Agile development environment and understands the development concepts.

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

+ Has market awareness of other vendors, technologies, user behaviors and able to gather the relevant information to help make product roadmap decisions.

+ Experience with AI/NLP technologies like Chatbots, Co-Pilots, Traditional Machine Learning, Generative AI, Methods for evaluating NLP based products.

+ Thought leader. Experience and confidence speaking and sharing in group settings to educate, persuade, and inform.

+ Proven ability to partner effectively across functions, has been exposed to complex organizations and developed the ability to gain shared vision on product decisions and priority trade-offs.

+ Strong communication and presentation skills, including the ability to communicate technical issues simply and convincingly to help drive fast decisions.

+ Familiar with leading development teams in design. Delivering great outcomes and customer experience; utilizing expert product knowledge and influential leadership style.

+ Expert experience researching industry trends, usage analytics, competitive pressures and proven experience applying product strategy & roadmap.

Like what you see? Apply now!

Learn more about ADP at tech.adp.com/careers

WHAT YOU'LL DO:

Here's what you can expect on a typical day:

**Coordinate.** You'll start each day working with teams to understand responsibilities, identify any issues, and communicate priorities. You'll continue to have meetings throughout the day as you create and organize your roadmap.

**Research.** You'll help to create the product roadmap and prioritize product features. You're always learning and researching new industry trends to make our products better. You'll incorporate what makes sense into your product roadmap based on our clients, the market, ADP's goals, and what impact the future of tech will have on your products.

**Collaborate.** You'll create strong alliances with diverse stakeholders and ensure everyone is in this together and communicates most appropriately. You'll collaborate across multiple teams with developers, other product managers, and UX teams, to name some, to continually drive innovation and make the product the best it can be.

**Measure.** You have experience measuring product effectiveness, reporting outcomes, and driving priorities.

**Navigate.** There is no typical day, and the answers are not always clear. You could be working with UX teams on client experience journeys to delivering new features, product enhancements, or creating new services. Best part? You'll get to see those ideas come to life.

**Communicate.** You'll speak to internal and external stakeholders to communicate and defend ideas while answering critical questions.

Influence Product and Go-To-Market Strategies:

+ Drive the strategic direction of products; oversee the development and management of product roadmaps. Direct product lifecycle and overall product readiness, driving innovation, strategy, growth and revenue.

+ Clearly articulate strategies and the pros and cons of options. Get buy-in from teams and leadership on product strategies. Must have the ability to interface, present and influence executive levels at ADP.

Portfolio Planning and Prioritization:

+ Plan for emerging technologies and their effect on products. Can articulate technology trends affecting products and why the company is adopting them.

+ Interpret market needs, influencing product & service improvements/enhancements using your deep knowledge of HCM & SaaS market.

+ Plan teams around feature and product development; anticipate organizational needs. Guide teams to prioritize features across multiple products based on customer/market needs and competitive landscape.

+ Influence product direction by anticipating future client needs. Work with internal stakeholders to identify ways to expand relationship with product users.

Customer Experience and Market Orientation:

+ Respond to market shifts that affect multiple products maximizing benefit across all products.

+ Demonstrate cross-product thinking to have a view on which competitors are likely to enter new markets.

+ Define the product ecosystem in a broader sense and communicate it to stakeholders.

+ Drive CX vision for a small set of products.

+ Design and align organization on storylines across products to imagine the holistic UX.

+ Negotiate with senior management, customers, regulators or vendors to influence decisions.

Product Acumen and Metrics:

+ Measure the success of products by defining and monitoring key metrics and adoption rates.

+ Know which are the most meaningful KPIs to track across products to drive product line OKRs.

+ Define internal/external client metrics and tracking measures to ensure success.

+ Evangelist for AI and NLP technologies that the service the team provides

Product Leadership and Impact:

+ Direct and influence the activities of one or more product groups, providing thought leadership to senior managers; have overall accountability for the successful product lifecycle from design to deployment.

+ Lead highly visible multidisciplinary project teams or initiatives; provide thought leadership.

+ Impact business direction through the development of innovative services and products.

+ Build relationships with engineering, design and business leaders and drive alignment on goals. Engage with engineering leads to plan for upcoming products and features.

+ Serve as stakeholder in key Agile/Scrum ceremonies.

\#LI-MS2

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $91,900.00 - USD $246,240.00 / Year*

*Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (https://www.adp.com/about-adp/awards-and-recognition.aspx) .

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.