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At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

For more than 25 years, NTT DATA Services have focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy.

NTT DATA Services currently seeks a REMOTE Process Optimization business Analyst.

We are seeking a skilled Business Analyst to join our Process Optimization team and drive strategic improvements across organizational operations. This role serves as a critical liaison between business stakeholders and technical teams, partnering closely with the Solution Architect to identify, evaluate, and prioritize process optimization opportunities. The successful candidate will conduct comprehensive project intake assessments to determine which processes qualify for optimization initiatives, ensuring maximum impact and sustainable improvements in operational efficiency.

Key Responsibilities

Project Intake and Assessment

• Conduct thorough project intake sessions with business units and operational leaders

• Evaluate and vet processes to determine qualification for process optimization initiatives

• Develop comprehensive problem statements and scope definitions for proposed projects

• Assess project feasibility, complexity, and alignment with organizational strategic objectives

Data Gathering and Analysis

• Collect and analyze quantitative and qualitative data on current-state processes

• Document existing workflows, pain points, and performance metrics

• Identify process inefficiencies, bottlenecks, and improvement opportunities

• Gather stakeholder requirements and define success criteria for optimization projects

Business Case Development

• Calculate ROI projections and cost-benefit analyses for proposed optimization projects

• Identify and articulate intangible benefits including employee satisfaction, customer experience, and operational quality improvements

• Develop compelling business cases to secure stakeholder buy-in and resource allocation

• Present findings and recommendations to leadership and cross-functional teams

Stakeholder Collaboration

• Partner with Director of Process Optimization and Solution Architect to align improvement strategies with business requirements

• Facilitate workshops and interviews with business stakeholders, process owners, and operational leaders

• Coordinate with Process Mining and Automation teams to ensure integrated approach to improvements

• Serve as primary liaison between business operations and process optimization initiatives

Documentation and Reporting

• Create detailed process documentation, requirements specifications, and project charters

• Maintain project intake pipeline and status reporting for leadership visibility

• Develop standardized templates and frameworks for consistent project evaluation

• Track and report on project outcomes and performance metrics

Required Qualifications

• 3+ years of business analysis experience with demonstrated success in process improvement

• 3+ years experience with project intake processes and business case development

• 3+ years experience in continuous improvement methodologies and implementation

Preferred Skills:

-Proven track record of working with operational workflows, business processes, and performance optimization

- Advanced Excel skills for data analysis and financial modeling

Core Competencies

- Strong analytical and critical thinking skills with ability to synthesize complex information

- Excellent communication and presentation skills for diverse stakeholder audiences

- Process improvement expertise with understanding of operational workflows and efficiency drivers

- Change management experience with ability to drive adoption of process improvements

- Collaborative approach with proven ability to work effectively in cross-functional teams

- Experience with project management tools and methodologies

- Familiarity with business intelligence and reporting tools

- Knowledge of data analysis and statistical methods

- Experience with Lean methodology and continuous improvement initiatives in corporate environments

- Knowledge of operational excellence frameworks and performance improvement methodologies

- Familiarity with process mining tools and data-driven process analysis

- Experience with automation assessment and RPA opportunity identification

- Background in business consulting or process optimization roles

- Experience in financial services, manufacturing, or other process-intensive industries

Education and Certifications

• Bachelor’s degree preferred (Business Administration, Industrial Engineering, Operations Management, or related field)

• Six Sigma Green Belt or Black Belt certification preferred

• Business Analysis certifications (CBAP, PMI-PBA) a plus

• Project Management certifications (PMP, CAPM) preferred

About NTT DATA Services:

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is **($x - x/hourly )** . This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.