• Customer Service Representative II

    Staffing Solutions Organization (VA)


    Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve.

    Position Title:

    CUSTOMER SERVICE REPRESENTATIVE II

    Location:

    Duration:

    Remote - Must reside in Virginia or within a close radius

     

    This is a temporary position with an initial duration of six months, with the possibility of extension based on business needs and performance.

    Duties & Responsibilities:

    + Respond to inbound calls to the scheduling line.

    + Make outbound calls to schedule assessments.

    + Check voicemail, log messages, and return calls.

    + Commitment to customer service.

    + Create accurate call logs in the system, summarizing contact details with callers.

    + Schedule appointments for assessments.

    + Assist with other tasks as needed.

    Required Skills:

    + Ability to communicate effectively and work in a team environment.

    + Must be computer literate and have MS Word, Excel, Outlook, and internet skills.

    + Ability to exercise independent judgment, based on policy and procedure.

    + Attention to detail and accuracy.

    + Ability to meet deadlines and adhere to established standards.

    Qualifications:

    Education:

    High School degree or GED

    Experience:

    + 2 years of customer service experience

    + Experience in mental health program, community-based social service program, or any other program addressing the needs of special populations is a plus.

    Certification:

    None

    WORKING CONDITIONS:

    Working from home/remote work, requires consistent internet connection.

     

    Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides a reasonable range of compensation for this role. In addition, SSO provides a range of benefits for this role.

     

    Applicants must be authorized to work in the U.S. This position is not eligible for work authorization sponsorship including H-1B sponsorship) by SSO. Under the federal laws relating to the F-1 STEM EAD program, SSO may be able to support a STEM EAD extension application at the sole discretion of your Designated School Official. This does not guarantee that any STEM EAD extension application will be approved.

     

    All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. Staffing Solutions Organization LLC is an E-Verify participant.

    Job Details

    Pay Type** **Hourly

     

    Education Level** **Equivalent Experience

     

    Travel Required** **No

    Telecommute Percentage** **100

    Hiring Max Rate** **20.09 USD