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Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The **Colleague Experience Group (CEG)** —American Express’ Human Resources function—is dedicated to

delivering a world-class colleague experience. Our mission is to deeply understand colleagues’ needs and

co-create simple, impactful ways of working that empower every colleague to thrive.

Within CEG, the **Colleague Services (CS)** organization plays a key role in enabling this mission by

delivering exceptional services, capabilities, data, and insights. The **Colleague Product Management**

**(CPM)** team within CS leads the strategy, development, and delivery of digital products that power the

colleague experience across the enterprise.

As the **VP of Digital Experience** within Colleague Product Management, you will lead our Design &

Research practice and continue to mature our product roadmap for American Expresses’ intranet (The

Square). In close partnership with Technology and the wider CS leadership team, you will accelerate our

adoption of GenAI and advance our Colleague Experience Servicing Strategy. In this role, you won’t just

improve software, you’ll shape how colleagues feel at work. From their first day to their next career

opportunity, you’ll help create seamless, meaningful, and empowering experiences that help every

colleague bring and deliver their best.

This role partners across the organization to deeply understand colleague needs, identify friction points,

and influence the design and delivery of solutions. Collaborating closely with stakeholders across CEG

and Technology, you’ll ensure that our digital experiences are intuitive, cohesive, and empowering for

colleagues. This is a high-impact role for someone who thrives at the intersection of technology, user

experience, and human-centered design.

The role will report to the Vice President of Colleague Product Management and will be hybrid from our

New York office.

Key Leadership Accountabilities

* Build, inspire, and mentor a high-performing global team of UX designers, researchers, and

product managers who deliver impactful, scalable enterprise experiences.

* Lead the Design & Research practice within Colleague Product Management to shape intuitive,

cohesive, and empowering digital experiences across the enterprise.

* Define and evolve the digital product roadmap for Amex’s intranet (The Square), ensuring it

reflects colleague needs and drives engagement, simplicity, and productivity.

* Partner with Technology and Colleague Services leadership to shape and accelerate GenAI

adoption across CEG—acting as both a strategic problem solver and solution architect to evolve

key use cases, embed product design best practices, and enable innovative, human-centered

digital experiences at scale.

* Advance the Colleague Experience Service Strategy to deliver seamless, personalized digital

touchpoints from onboarding through career progression.

* Define and lead the omni-channel experience strategy, connecting digital, mobile, chat, and

human-assisted channels to deliver a seamless, cohesive colleague experience.

* Champion human-centered design and agile delivery, fostering a culture of collaboration,

experimentation, and data-informed decision-making.

* Leverage analytics and colleague insights to identify friction points, co-create solutions, and

continuously elevate the colleague experience.

* Collaborate across CEG, Technology, and broader enterprise functions to shape and prioritize the

digital experience strategy, vision, and roadmap, aligning with enterprise objectives and

colleague needs.

* Engage with third-party HCM SaaS partners to influence roadmap alignment, ensure seamless

integration, and deliver unified end-to-end colleague experiences.

* Serve as a trusted advisor to senior leadership, informing digital priorities, emerging technology

adoption, and design-led innovation strategies.

* Ensure accessibility, inclusivity, and brand alignment across all digital experiences, reinforcing

Amex’s culture of backing colleagues and empowering performance.

* Elevate key opportunities and strategic priorities to senior leadership, ensuring alignment and

enterprise-level decision-making across CEG and Technology.

Required qualifications:

* 10 years of progressive leadership experience driving digital transformation, UX, or HR

technology initiatives in large, global enterprises; financial services experience preferred.

* Proven success driving enterprise digital product strategy that enhances colleague or customer

experience through design thinking and emerging technologies.

* Deep expertise in user experience design, research, and enterprise content or knowledge

management systems.

* Strong understanding of GenAI, AI/ML applications, and analytics-driven personalization in HR or

digital workplace contexts, with experience building or integrating GenAI products in a regulated

environment.

* Demonstrated ability to lead cross-functional teams (product, technology, UX, operations)

through complex, multi-stakeholder transformations.

* Proven capability to translate strategy into action, driving alignment, measurable outcomes, and

enterprise adoption.

* Experience managing large-scale digital portfolios and budgets with accountability for strategic

and financial outcomes.

* Exceptional leadership, storytelling, and influence skills, with the ability to inspire teams and

gain alignment across senior executive partners.

* Commitment to inclusion, innovation, and continuous learning, embodying Amex’s Leadership

Behaviors and values.

* Deep understanding of HCM SaaS design and ecosystem integration (Core HR, Talent, Learning,

Performance, Recruiting).

* Strong data-driven mindset, using insights and metrics to inform product and design decisions.

* Proven ability to operate effectively in matrixed, global organizations, managing competing

priorities and driving alignment across diverse teams.

* Strong familiarity with agile, co-creation, and change management methodologies, with a

proven ability to drive enterprise-scale transformation across matrixed, global environments.

Qualifications

Salary Range: $176,750.00 to $282,000.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

+ Competitive base salaries

+ Bonus incentives

+ 6% Company Match on retirement savings plan

+ Free financial coaching and financial well-being support

+ Comprehensive medical, dental, vision, life insurance, and disability benefits

+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

+ Free and confidential counseling support through our Healthy Minds program

+ Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions.

**Job:** Executive

**Primary Location:** US-New York-New York

**Schedule** Full-time

**Req ID:** 25020743