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Employment Type:

Full time

Shift:

Day Shift

Description:

The Clinic Supervisor supports the delivery of high-quality patient care by overseeing daily clinic operations, ensuring compliance with organizational policies and regulatory standards, and fostering a collaborative team environment. This role provides leadership in staff development, performance management, and operational efficiency, while actively contributing to budget adherence and continuous improvement initiatives. The Clinic Supervisor serves as a key liaison between clinic staff, management, and other departments, promoting effective communication and problem-solving to enhance clinic performance and patient satisfaction.

ESSENTIAL FUNCTIONS

1. Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.

2. Responsible for hiring, onboarding, coaching and appraising performance of specific clinical staff. Responsible for scheduling, orienting, training and developing assigned colleagues. Responsible for reporting hours worked for payroll purposes.

3. Works with individual clinic management to evaluate, monitor and enforce clinic specific protocols, procedures and objectives. Assists in a variety of clinic specific functions to facilitate effective and efficient flow of services throughout the clinic (i.e. reception, accounting, lab, and nursing).

4. Ensures charging/reimbursement changes are integrated into every level of clinic operations by coordinating with the clinic team and monitoring outcomes.

5. Promotes an environment of Patient Centered Care, building a team that promotes a positive patient experience with each encounter.

6. Assists in the development of the clinic budget. Monitors utilization of staff and supplies and makes appropriate adjustments to meet the budget. Reconciles and/or prepares daily bank deposits.

7. Monitors clinic specific compliance with MCI Policies implementing plans as needed. Reviews and makes recommendations to managers on possible revisions to the MCI policies.

8. Promotes team concept among all staff in clinic. Utilizes effective verbal and nonverbal communication to ensure problems, possible solutions and final solutions are understood and accepted by all affected staff members and patients. Demonstrates functional knowledge of essential functions for the job classes that are directly supervised.

9. Ensures mandatory education requirements for assigned staff are met, including mentoring and training of staff on changes in the health care environment.

10. Schedules and supervises specific clerical personnel in the clinic. Participates in Performance Improvement activities as appropriate. Reconciles providers’ resource schedules.

11. Maintains supply inventory and stocks supplies in various work areas.

12. Demonstrates functional knowledge of essential functions for the job classes that are directly supervised.

13. Monitors and maintains licensure certification requirements for assigned staff are met.

14. Up to 49% of the role may be functioning in the capacity of staff. Work includes cross coverage in other clinic areas as team needs.

15. Other duties as needed and assigned by the manager.

16. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

MINIMUM QUALIFICATIONS

1. Must be comfortable operating in a collaborative, shared leadership environment.

2. Required the ability to read, write, and understand the English language, and communicate effectively with patients, visitors, and colleagues while performing their job duties.

3. Current license or certification in one of the following roles: RN, LPN, CMA, Radiology Tech, Lab Tech, or Mental Health.

4. Knowledge of CPT codes, billing and collection practices, fee structures, and practice standards

5. Two years’ experience in clinic/physician office.

6. Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.

7. Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.

8. Computer proficiency including Word, Excel, and office management computer program experience

9. Experience setting goals, defining objectives, and working directly with physicians

10. Financial background including use of spreadsheets, preparing financial reports, analyzing financial information, and preparing budgets

11. Extensive quality assurance background with a proven commitment to high standards of performance

12. Experience with applicable state and federal regulatory agencies and occupational health safety laws governing clinic operation

13. Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

1. Must be able to set and organize one's own work priorities and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.

2. Must possess the ability to comply with Trinity Health policies and procedures.

3. Must possess critical thinking and patient assessment abilities.

4. Must possess the ability to maintain strong interpersonal and relationship-building skills.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran