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Department: Health & Fitness

Reports To: Fitness Director / Assistant Fitness Manager

Position Summary

The Front Desk Associate serves as the first point of contact for all members, guests, and visitors of the Health & Fitness Center. This position is responsible for delivering exceptional customer service, maintaining a welcoming environment, and ensuring smooth daily operations of the front desk area. The associate assists with administrative tasks, member inquiries, scheduling, and coordination of club programs and services.

Basic Functions

+ Greet and assist all members and guests in a friendly, professional, and courteous manner.

+ Conduct fitness center facility walk-through every hour to ensure a safe working environment.

+ Manage front desk operations including phone calls, check-ins, and appointment scheduling.

+ Maintain the cleanliness and organization of the front desk lobby area, women’s & men’s weight area along with spa, group fitness rooms and cardio area.

+ Process daily transactions such as service charges, merchandise purchases, and group fitness classes.

+ Support the Fitness Director and team with administrative tasks, special events and club communications.

+ Ensure that all club policies, safety procedures, and service standards are consistently upheld.

Essential Responsibilities:

+ Provide exceptional customer service by responding promptly and professionally to member inquiries, concerns, or requests.

+ Accurately check in members and verify club access according to established procedures.

+ Receive incoming phone calls, answer fitness center questions, schedule spa appointments and direct calls to the appropriate person.

+ Maintain accurate records of daily usage, guest sign-ins, and incident reports.

+ Monitor fitness center and facility amenities; report any maintenance or safety concerns immediately.

+ Assist with restock service, inventory management, and front desk supplies.

+ Support club communication efforts by posting signage, updating schedules, and distributing information to members.

+ Provide equipment orientations, assist with equipment settings and demonstrate proper usage of equipment.

+ Collaborate with team members to ensure smooth daily operations and a positive member experience.

Qualifications

Education & Experience:

+ High school diploma or equivalent required.

+ Strong interpersonal, communication and organizational skills

+ Professional appearance and positive, energetic attitude.

+ Basic computer proficiency (Microsoft Office, POS systems, email).

+ Must be able to lift to 25 pounds (e.g., beverages, supplies).

+ Ability to work independently and as part of a team.

+ Flexible hours include mornings, evenings, weekends, and holidays as required by club operations.

+ CRP/AED certification

+ Familiarity with fitness programs, membership systems, or scheduling software is a plus.

+ Previous experience in customer service, hospitality, or fitness environment preferred.

+ Ability to multitask and handle busy, fast-paced environments.

All job applicants at this company who have been offered employment will need to undergo testing for the presence of illegal drugs as a condition for employment.

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