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Purpose of Position:

To manage the daily work flow of legal processing ensuring that the unit is in compliance with the controls and established policies and procedures. To ensure that requests received from internal and external reporting agencies are executed timely and accurately.

Essential Job Functions:

+ Manage operational aspects of legal processing function by overseeing staff workflow and ensuring that all requests are completed in a timely and accurate manner.

+ Manage and develop staff using motivational, educational and developmental tools to achieve maximum efficiency in area of operations.

+ Test and implement new products within areas of responsibility and make recommendations for improvement and enhancement of existing departmental operations.

+ Review outstanding issues ensuring timely completion and appropriate resolution and documentation for accounts belonging to deceased persons; ensuring that it is accurate and complete before said accounts are closed and disbursement of funds take place.

+ Manage the processes of forged endorsements, return without entry, levies, information subpoenas with restraining notice, guardianships, and orders to show cause, etc.

+ Review monthly remittance reports on IOLA/ IOLTA accounts and submit interest earned on these accounts to New York State Department; DC Bar Foundation and Maryland Legal Services Corp.

+ Perform periodic internal departmental audit to ensure staff compliance with policies and procedures.

+ When applicable represent the bank by testifying in court by validating bank documents; communicate with the District Attorney’s office by providing oral deposition if necessary.

+ Manage requests received via Confirmation.com disbursing to other units of the Bank ensuring that they are executed timely.

+ Update desk procedures as processes change within the department.

+ Prepare a monthly report for checks submitted to various banks for collection and refund base on their forged endorsement status.

+ Prepare invoices to government agencies for reimbursement of records provided.

+ Request / retrieve and compile records from various departments to submit to the court and attorneys in regard to subpoenas received.

+ Maintain department databases, spreadsheets and forms.

+ Liaise with internal audit and other agencies to gather and deliver required documents for branch related audits and examination

+ Perform Unclaimed Property due diligence and submit reporting timely for the Spring and Fall cycles for each state.

+ Act as a back up to Deposit Account Services

+ Perform other duties as directed.

Knowledge, Skills and Experience Requirements:

+ Bachelor’s degree or equivalent experience

+ 3-5 years of related experience

+ Core competency in all compliance/Patriot Act provisions

+ Notary Public license

+ Excellent verbal/written communication, interpersonal and supervisory skills

+ Proficient computer skills including Word, Excel and Access

+ Strong analytical skills to resolve issues and discrepancies

+ Strong customer service skills to effectively handle customer issues