• Shipper Performance Coach, Global Logistics DFM…

    Amazon (Tempe, AZ)


    Description

    The Amazon Global Shipper Experience team is growing rapidly and seeking a highly skilled and motivated Account Specialist to improve the shipper experience for vendors and sellers who ship with Amazon Inbound Transportation.

     

    As Amazon continues to drive innovation within transportation and logistics, we consistently evaluate our current network shipper defects and drive improvements through shipper coaching and performance management. In this role, the candidate will work directly with shippers to create solutions, and take action to improve shipper performance metrics.

     

    We focus on learning, innovating , and are customer-focused, with a direct line of engagement with our vendors. We are looking for candidates with a strong passion for ownership and accountability, to manage shipper performance and best practice adoption and control implementation across a range of stakeholders, teams, partners and services. As regular and ongoing communications with vendors to resolve issues and assist them in remaining in compliance with Amazon standards, the ideal Account Specialist will be able to communicate at a high level. We are building and innovating at a fast pace in AIT, and we need people who are passionate about reinventing the transportation shipper experience.

     

    Want to learn more about working with Amazon Transportation Services? Check out this video! https://www.youtube.com/watch?v=en5YqrtBGvY&feature=youtu.be

     

    Key job responsibilities

     

    - Monitor, verify, and present data daily

     

    - Overcome transportation disruptions and other barriers in real time

     

    - Identify transportation defect root causes

     

    - Maintain Daily logs on assigned shippers

     

    - Lead weekly calls with assigned shippers

    - Lead daily business review stand up calls

    A day in the life

     

    Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

     

    1. Medical, Dental, and Vision Coverage

    2. Maternity and Parental Leave Options

    3. Paid Time Off (PTO)

    4. 401(k) Plan

     

    Learn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stock

    Basic Qualifications

    - 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience

     

    - High school or equivalent diploma

     

    - Work 40 hours/week, and overtime as required

     

    - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

     

    - Are 18 years of age or older

    Preferred Qualifications

    - Bachelor's degree

     

    - Knowledge of SQL

     

    - Bachelor's degree, or experience working for Amazon or any Amazon subsidiary or affiliate

     

    Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

     

    Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

     

    Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $40,600/year in our lowest geographic market up to $66,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.