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Framingham, MA, USA | Salary | 75000-80000 per year | Full Time

Become the Manager of After-Hours Support with Tribute Home Care and play an important role in setting a new standard in elder care.

Make a difference - Find meaning - Lead - Collaborate - GrowHave a voice - Laugh - Love your team

Tribute Home Care is looking for a leader of our After-Hours Support service to ensure that our clients and caregivers receive the same warmth, responsiveness, and reliability at night and on weekends as they do during the day. This full-time leadership role is ideal for someone who thrives on creating structure, developing people, and improving how teams deliver care in a 24/7 environment.

About Tribute

Tribute Home Care is a growing private home care company that offers people who need assistance in the home what they want above all else: consistently great caregivers and great service. We do this by hiring only those caregivers who can build real connections with their clients and by offering them the community of support and recognition they deserve.

A day in the life of a Manager of After-Hours Support

As Tribute's Manager of After-Hours Support, you'll lead the team that keeps our operations running seamlessly through nights and weekends- ensuring every call, visit, and client need is handled with the same warmth and reliability as during the day.

You'll assess what's working, refine what's not, and build systems that make the team stronger, smarter, and more connected.

This will be done by:

Innovation & System Improvement

+ Simplifying and standardizing After-Hours workflows for speed and clarity

+ Building tools, templates, and escalation paths that drive consistency

+ Using data and post-incident reviews to anticipate and prevent issues

Leadership & Team Development

+ Coaching After-Hours Support Managers (AHSMs) to strengthen judgment, communication, and accountability

+ Leading debriefs and reviews to reinforce best practices

+ Setting clear performance metrics and fostering a culture of growth and empathy

Operational Oversight & Quality Assurance

+ Tracking key metrics like response time, documentation accuracy, and escalation compliance

+ Partnering with Scheduling and Client Solutions to ensure seamless day-to-night transitions

+ Managing complex client situations with professionalism and composure

Coverage Redundancy & Crisis Management

+ Providing short-term backup when needed and ensuring clear communication in any escalation

+ Designing systems that reduce crisis response through proactive planning and smart structure

Schedule & Availability

+ Core schedule: Saturday - Wednesday 7AM EST - 3PM EST

+ Days off: Thursday and Friday

+ Flexibility: May flex hours within the same week to support early-morning or late-night triage as needed

What you need to be qualified for this position:

+ Candidates for this role must reside within a commutable distance of Tribute's Framingham, MA office for occasional trainings and company events

+ 3-7 years of experience in operations, service leadership, or a similar management role

+ Prior experience managing remote or dispersed teams

+ Background in healthcare coordination, dispatch, 24/7 call-center operations, hospice/home care administration or hospital flow management preferred

+ Ability to thrive in a fast-paced, evolving environment and to model stability and patience under pressure

+ Strong written and verbal communication skills

+ Proficiency with Microsoft Office

+ Attention to detail and strong organizational skills

Benefits of working at Tribute:

+ Strong, mission-driven culture

+ Fun, collaborative, and supportive team that you will love working with

+ Opportunities for growth

+ Autonomy and flexibility

+ Unlimited PTO

+ Ability to work from home / remote as desired

+ Equipment provided

Are you ready to join the team?

If you think this opportunity aligns with your interests, passions, and experience, the next step is to complete our application. You will be asked to provide your resume and answer a few job-specific questions. One question will ask you to share, in your own words, why you're excited about this role and why you'd thrive on the Tribute team. Our hiring team values hearing what motivated you to apply and how your background and experience would make you thrive at Tribute.

Interested in learning more about working at Tribute? Hear from members of the team on our YouTube Channel: https://www.youtube.com/@tributehomecare

Tribute Home Care is an equal opportunity employer and values diversity on all of our teams. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Our company is a true meritocracy, and we invite you to come as you are.