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Job Title: NuGenesis LMS SpecialistJob Description

The NuGenesis LMS Specialist is responsible for evaluating and improving the laboratory management system used by the Laboratory Services business unit. The specialist will collect and analyze data to identify and implement effective solutions, develop, configure, and customize the system, and work collaboratively with various departments to understand requirements and maintain data integrity.

Responsibilities

+ Perform data analysis to support requirements and initiatives.

+ Utilize scripts or advanced programming to explore data and support requests.

+ Present data with concise recommendations for resolving simple and complex problems.

+ Monitor system health and user adoption post-implementations.

+ Understand adverse trends or unusual patterns.

+ Evaluate new functionality, interfaces, and modules.

+ Direct projects to gather requirements and develop solutions through configuration updates, interfaces, custom forms, or custom reports.

+ Support system upgrades and patches, including impact assessments for customizations.

+ Independently lead and manage medium to large projects and project teams.

+ Participate in validation activities and provide subject matter expert support during change management processes.

+ Manage installations of NuGenesis, LMS, and ELN, and integrate with lab instruments and chromatography data systems.

+ Define roles, set access controls, and implement security measures to ensure regulatory compliance.

+ Configure workflows, customize ELN templates, automate data capture, and establish retention policies.

+ Configure APIs and middleware for seamless integration with LMS, SAP, and other enterprise systems.

+ Serve as a liaison between end users, leaders, IT team, and vendor.

+ Author operational and administrative procedures, instructions, and knowledge base articles to ensure effective systems operations.

+ Support escalated help requests via ticket system courteously and professionally.

+ Troubleshoot and resolve technical challenges and unexpected behavior independently.

+ Triage and escalate problems when required.

+ Provide exceptional customer service and follow up on incidents and issues when needed.

Essential Skills

+ Extensive understanding of NuGenesis LMS configuration and logs.

+ Proficiency in Smart Builder and JasperReports.

+ Strong knowledge of SQL database management and scripting.

+ Expertise in SQL, VBScript, PowerShell, and XML, with additional knowledge of Python, C#/.NET, and JavaScript for automation, integration, and customization.

+ Strong analytical and problem-solving skills with attention to detail and accuracy.

+ Understanding of virtual clients such as VMware, Citrix, etc.

+ Exceptional written and oral communication skills.

+ Excellent interpersonal skills, with a focus on rapport-building, listening, and questioning skills.

+ Ability to learn quickly and provide end user support.

+ Familiarity with software development lifecycle and GAMP 5 guidelines.

Additional Skills & Qualifications

+ Bachelor's Degree in Computer Science or related field required, or equivalent experience.

+ 2+ years’ experience supporting NuGenesis LMS version 9, including ELN Smart Builder forms, JasperReports, and SDK.

+ 4+ years of experience in a GxP regulated setting.

+ Experience using or supporting laboratory/scientific software systems and processes preferred.

+ Experience with RESTful/SOAP APIs and scripting for lab instrument connectivity is highly desirable.

Work Environment

This position offers the flexibility of working on-site or remotely from Wilmington, NC or Morrisville, NC. The role operates on a 1st shift, Monday through Friday, from 8:30 am to 5:30 pm.

Job Type & Location

This is a Contract position based out of Durham, NC.

Pay and Benefits

The pay range for this position is $45.00 - $45.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Nov 18, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email [email protected] (%[email protected]) for other accommodation options.