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Medical Office ReceptionistJob Summary

The Medical Office Receptionist is responsible for greeting patients upon arrival, answering phone calls, and monitoring the fax machine. This role gathers pertinent patient information, collects co-pays, schedules appointments, and takes messages. The position involves daily interaction with external providers and healthcare vendors.

Key Responsibilities

+ Patient Interaction & Front Desk Duties

+ Greet and check in patients.

+ Verify insurance eligibility via websites and phone.

+ Collect co-pays and outstanding balances.

+ Schedule appointments and manage provider calendars to reduce gaps and ensure timely care.

+ Call patients for telehealth appointments, verify address, pharmacy, and insurance information, and forward the call to the provider.

+ Send appointment reminder texts to patients.

+ Communication & Coordination

+ Answer incoming calls using excellent customer service skills.

+ Interact with provider offices, insurance companies, and healthcare vendors.

+ Accurately document patient concerns, messages, and appointment details using proper grammar and spelling.

+ Medical Records & Documentation

+ Prepare patient information for upcoming appointments.

+ Send and receive medical records with proper authorization.

+ Scan external records into the EMR system appropriately.

+ Process incoming faxes and sort accordingly.

+ Check voicemails daily and respond as needed.

+ Administrative Support

+ Prepare urgent referral lists for provider review.

+ Collect and distribute mail from the mailbox.

+ Maintain confidentiality and comply with HIPAA regulations.

+ Perform related duties consistent with the scope and intent of the position.

+ Enforce company policies and safety procedures.

+ Maintain IPA and Health Plan compliance standards.

+ Regular attendance and travel as required.

Competencies & Qualifications

+ Experience & Knowledge

+ Minimum six (6) months experience in a medical office environment required.

+ Familiarity with various insurance types and eligibility websites preferred.

+ Knowledge of medical terminology, CPT, ICD-10, and reference tools relevant to Medical Assistant scope of practice.

+ Working knowledge of HIPAA and compliance guidelines.

+ Skills

+ Strong customer service and first-line problem-solving skills.

+ Excellent oral and written communication.

+ Active listening and critical thinking.

+ Ability to multi-task, manage time effectively, and meet deadlines.

+ High attention to detail and accurate documentation.

+ Basic computer skills; accurate typing and 10-key proficiency.

+ Microsoft Office (Word, Excel, PowerPoint) preferred.

+ Professionalism

+ Ability to work independently and as part of a team.

+ Demonstrate professionalism, confidence, and sincerity in all interactions.

+ Maintain strict confidentiality of sensitive information.

+ Represent the company positively and professionally.

+ Accept and provide constructive feedback.

+ Commitment to the organization’s mission.

Job Type & Location

This is a Contract to Hire position based out of Sacramento, CA.

Pay and Benefits

The pay range for this position is $21.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Sacramento,CA.

Application Deadline

This position is anticipated to close on Nov 14, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email [email protected] (%[email protected]) for other accommodation options.