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Customer Service Representative – Healthcare Call Center

Adecco Healthcare & Life Sciences is seeking a **Customer Service Representative** to join our client’s dynamic team! This is an exciting opportunity for a skilled professional who thrives in a fast-paced, high-volume call center environment and is passionate about helping patients navigate their healthcare needs.

**Location:** Onsite –Cary, NC

**Pay Rate:** $20.40/hr. (based on experience)

**Schedule:** Monday – Friday | 11:30 AM – 8:00 PM

Why You’ll Love This Role

• Opportunity for permanent hire based on performance

• Onsite gym access (with signed waiver)

• Career growth potential with opportunities to train and promote from within

• Work in a supportive environment that values teamwork, professionalism, and patient care

Key Responsibilities

• Serve as the primary contact for inbound calls, handling non-clinical inquiries such as prescription status and financial information

• Manage inbound and outbound calls to schedule medication deliveries and payments

• Document all interactions accurately to ensure smooth communication between departments

• Provide high-quality customer service by addressing refill needs, verifying insurance, and answering patient questions

• Route calls to pharmacists or nurses when clinical support is needed

• Identify and report adverse events (AEs) and product complaints (PCs) to clinical teams

• Perform additional administrative or communication-related duties as assigned

Qualifications

• Minimum 1 year of high-volume call center experience required

• Ability to type at least 35 WPM with accuracy

• Strong verbal and written communication skills

• Comfortable using Microsoft Teams and Outlook for daily operations

• Excellent multitasking and active listening skills

• Reliable transportation to work onsite, Monday through Friday

_Apply today and a recruiter from Adecco Healthcare & Life Sciences will be in touch soon._

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria

**Pay Details:** $20.40 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance

**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.