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Location:

127 Public Square - Cleveland, Ohio 44114

Position Summary

The Executive Assistant III provides comprehensive administrative and strategic support to the Head of Modeling and Analytics, with additional support to various team members with similar functions. Responsibilities include managing complex calendars, coordinating meetings, speaking engagements and travel, processing expense reports, and supporting special projects and departmental operations.

The Executive Assistant III serves as a trusted partner to Key’s senior leadership, ensuring seamless communication, proactive prioritization, and operational efficiency. The role requires a high degree of professionalism, discretion, and adaptability, with regular interaction across all levels of the organization.

Essential Job Functions

+ Executive Calendar & Workflow Management: Own and manage the CSO’s calendar with precision, balancing strategic priorities, meeting cadence, and personal bandwidth. Anticipate scheduling conflicts and proactively resolve them to reduce decision fatigue and optimize productivity.

+ Strategic Meeting Support: Prepare agendas, briefing materials, and follow-up documentation for key meetings. Track action items and ensure timely execution to maintain momentum on strategic initiatives.

+ Timely Communication & Responsiveness: Ensure prompt and professional responses to internal and external inquiries. Prioritize requests and follow through to completion, maintaining a high standard of service and reliability.

+ Active Listening & Follow-Up: Engage in active listening to understand context and anticipate needs. Ask thoughtful follow-up questions to clarify requests and ensure accurate execution.

+ Project & Initiative Coordination: Support cross-functional projects and continuous improvement efforts by managing timelines, coordinating logistics, and facilitating collaboration among teams.

+ Onboarding/Offboarding Support: Coordinate onboarding and offboarding processes for staff and contractors, ensuring smooth transitions and system access, including assisting with i9 verifications and immigration documents.

+ Executive Delegation & Systems Access: Act as a delegate for timecards, Workday approvals, and system access requests, ensuring timely and accurate processing.

+ Team Logistics & Event Planning: Plan and execute logistics for team meetings, offsites, and departmental events, including venue coordination, materials preparation, and technical setup.

+ Office Operations: Order supplies and maintain organized systems for tracking documents, reports, and departmental resources.

+ Relationship Building: Foster strong relationships across departments and with external partners to facilitate collaboration showing professionalism and tact.

+ Flexibility & Adaptability: Remain agile in a fast-paced environment, adjusting priorities and workflows as needed to support evolving business needs.

+ Perform other duties as assigned; duties, responsibilities, and/or activities may change or new ones may be assigned at any time with or without notice.

+ Comply with all KeyBank policies and procedures, including acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Required Qualifications:

+ High School Diploma or equivalent; 2- or 4-year degree preferred or equivalent experience

+ Minimum 3+ years of experience supporting Senior Executives in a corporate or strategic function

+ High level of proficiency in latest technology; proficiency in MS Office (Microsoft Word, Excel, PowerPoint, Outlook, and Teams)

+ Strong interpersonal skills with a demonstrated ability to build trust and rapport across all levels of an organization

+ Excellent attention to detail and accuracy in work; strong organizational and time management abilities

+ Excellent written, verbal, and interpersonal communication skills; ability to interact, communicate and collaborate with all levels of management and employees, including with Key’s Executive Leadership, as well as with external parties

+ Ability to work in a team environment, including assisting analysts and other support staff with coverage, operations, and special projects as they relate to the CSO

+ Project management and analytical skills

+ Ability to handle confidential information with discretion and integrity

+ Demonstrates initiative and resourcefulness in problem-solving and process improvement

+ Maintains an awareness of priorities and is flexible to adapt to changes

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $29.33 - $45.19 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation subject to individual and company performance.

Please click here (https://www.key.com/about/careers/working-with-us/benefits.html) for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 12/05/2025

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].

KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You’ll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.