• Help Desk Analyst II

    Robert Half Technology (Chicago, IL)


    Description

    We are looking for a skilled part-time Help Desk Analyst II to join our team in Chicago, Illinois. This is an ongoing contract position, offering an excellent opportunity for individuals seeking to grow their expertise in IT support within a dynamic environment. The role requires part-time on-site presence and is designed for someone ready to provide reliable Tier 2 IT support while collaborating with our team.

    Responsibilities:

    • Deliver Tier 2 technical support to resolve complex issues related to hardware, software, and network systems.

    • Troubleshoot and manage service desk tickets efficiently, ensuring timely resolution and communication with stakeholders.

    • Administer and maintain Active Directory, including user account changes and permissions.

    • Provide support for Windows 10 and Windows 11 systems, ensuring optimal performance and functionality.

    • Utilize PowerShell for scripting and automation tasks to streamline IT processes.

    • Manage mobile devices and ensure proper configuration through Intune and other Mobile Device Management tools.

    • Communicate effectively with team members and users, providing clear guidance and thorough support.

    • Follow established protocols to ensure IT infrastructure reliability and security.

    • Collaborate with other IT professionals to improve processes and implement solutions.

    • Maintain detailed documentation of all support activities and system changes.

    Requirements

    • Proven experience providing Tier 2 IT support in a focused and organized environment.

    • Proficiency in troubleshooting and resolving issues across Active Directory and Windows operating systems.

    • Familiarity with PowerShell scripting and automation.

    • Knowledge of Mobile Device Management tools, including Intune.

    • Strong ability to manage and prioritize service desk tickets.

    • Excellent communication skills and a composed demeanor.

    • Ability to work independently and follow instructions with minimal supervision.

    • Commitment to reliability and punctuality for on-site work.

     

    Technology Doesn't Change the World, People Do.®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .