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Description

Our client is seeking a highly skilled and customer-focused Senior Customer Service Representative to join their team on a contract-to-hire basis. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering exceptional service. The successful candidate will play a key role in supporting our customers, resolving complex issues, and mentoring junior team members.

Key Responsibilities:

+ Serve as a primary point of contact for customer inquiries via phone, email, and chat.

+ Resolve escalated customer issues with professionalism and efficiency.

+ Provide guidance and support to junior customer service representatives.

+ Maintain detailed and accurate records of customer interactions in CRM systems.

+ Collaborate with internal departments to ensure timely resolution of customer concerns.

+ Identify process improvement opportunities and contribute to team initiatives.

+ Meet or exceed performance metrics including customer satisfaction, response time, and resolution rate.

Requirements

Qualifications:

+ 3+ years of customer service experience, preferably in a senior or lead role.

+ Strong communication and interpersonal skills.

+ Proficiency in CRM software and Microsoft Office Suite.

+ Ability to handle high-volume inquiries and multitask effectively.

+ Demonstrated problem-solving skills and attention to detail.

+ Experience in mentoring or training team members is a plus.

+ High school diploma or equivalent required; associate or bachelor’s degree preferred.

If you enjoy helping others, problem solving, and have excellent communication apply today!

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .