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Must have prior Home Care, Nursing Home, or Assisted Living experience

About Us

Andrea's Angels, an entity of True Care, is a trusted home care agency in Colorado providing caregivers fluent in English and Spanish. Our homemaker services help older adults, individuals with disabilities, and those recovering from injury maintain independence at home. We provide care and attention that ensures safety, security, and freedom.

We invite you to join a team where your passion for service is valued and cultivated. Beyond serving clients, we focus on creating a workplace where you feel supported, appreciated, and empowered to grow.

Job Summary

As the Home Care Administrator, you will oversee the daily operations, staff management, and quality of care at Andrea’s Angels. This position is also the designated Administrator/Manager for our licensed Colorado Class B Home Care Agency, responsible for ensuring compliance with all applicable federal, state, and local regulations for non-medical personal care services.

You will supervise the Senior Branch Manager, Care Coordination Supervisor, Field Supervisors, and Recruiters, ensuring operational excellence, regulatory compliance, and a culture of professionalism and patient-centered care.

Key Responsibilities

+ Regulatory Compliance & Agency Oversight

+ Ensure agency compliance with all federal, state, and local laws, including CDPHE standards for Class B home care agencies

+ Maintain organizational charts, personnel files, administrative records, policies, and procedures

+ Ensure completion, maintenance, and submission of required reports and records to CDPHE

+ Maintain availability during all hours personnel are providing services; designate in writing qualified staff to act in your absence

+ Ensure marketing and promotional materials accurately reflect services provided

Operational Management

+ Oversee branch operations, including staffing, scheduling, inventory management, and facility oversight

+ Monitor payroll, expenses, revenue from billable hours, and other financial metrics

+ Conduct cost-benefit analyses and implement strategies to improve operational efficiency

+ Maintain effective operational systems to ensure smooth service delivery and high-quality care

Quality Assurance & Training

+ Collaborate with Quality Assurance to implement infection prevention, safety protocols, and care standards

+ Conduct audits to ensure adherence to agency guidelines and protocols

+ Lead orientation, in-service education, and ongoing training programs for all homemakers and personal care staff

+ Monitor staff performance, retention, and professional development

Staff & Patient Engagement

+ Oversee recruitment, training, and retention strategies across departments

+ Ensure effective communication and engagement with patients, caregivers, and staff

+ Handle complaints and grievances promptly and in compliance with regulatory guidelines

Data & Reporting

+ Utilize operational data to inform decisions, monitor performance metrics, and report outcomes to senior management

+ Ensure coordinated case management, staffing, and caregiver assignments

+ Maintain a culture of accountability through clear KPIs and goal-oriented performance monitoring

Key Performance Indicators (KPIs)

+ Payroll Efficiency – Optimal resource allocation and staff satisfaction

+ Expense Control – Minimize unnecessary expenditures and optimize spending

+ Revenue Growth – Maximize billable hours and efficient scheduling

+ Staff Retention & Training – Reduce turnover and ensure compliance with ongoing training requirements

+ Regulatory Compliance – Zero violations in CDPHE audits and timely completion of all required reports

Minimum Qualifications

+ Must have prior Home Care, Nursing Home, or Assisted Living experience

+ High school diploma or GED plus 1 year documented supervisory experience in personal care services, OR College degree in healthcare services plus 1 year healthcare work experience in the last 10 years, OR College degree in any field plus 2 years healthcare work experience in the last 10 years

+ Must complete an 8-hour CDPHE-approved Class B Administrator training course within the first month of designation

+ Complete 12 additional clock hours of Class B educational training within the first 12 months (total ~20 hours in the first year)

+ Complete 12 clock hours of continuing education annually thereafter, with at least 8 hours for first-time administrators if applicable

+ Strong knowledge of home care operations, quality assurance, and Colorado Class B licensing regulations

+ Excellent leadership, communication, and interpersonal skills, including the ability to use translator services as needed

+ Proficiency with operational and scheduling systems (e.g., Salesforce, IVR, HHAeXchange)

Benefits

+ 401(k)

+ Health insurance

+ Dental insurance

+ Paid time off

Equal Opportunity

Andrea’s Angels provides equal employment opportunities to all employees and applicants without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by law.

Department

Coordination

Employment Type

Full-Time

Minimum Experience

Senior Manager/Supervisor

Compensation

$85k - $90k yearly