• IT Support Technician

    ITW (Westminster, MA)


    Job Description:

    The IT Support Technician’s role is to ensure the stable operation of the computer network. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all local and wide area network connections, servers, associated software, and communication links. The person will also analyze and resolve end-user hardware and software computer problems in a timely and accurate fashion. The person will ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user help desk requests and escalating incidents when considered appropriate. Problem resolution may require that the individual give in-person, hands-on help at the desktop level.

    Responsibilities

    + Provide first contact support of incoming requests to the help desk to ensure courteous, timely, and effective resolution of end-user issues.

    + Escalate incidents with accurate documentation to a suitable IT employee or vendor when required.

    + Record, track, and document the help desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.

    + Research solutions through internal and external knowledge base as needed.

    + Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.

    + Oversee installation, configuration, maintenance, and troubleshooting of end-user workstation hardware, software, and peripheral devices (printers, phones, copiers, etc).

    + Install, configure, and troubleshoot all network hardware and equipment, including routers, switches, hubs, and so on,with guidance/support froman internal senior network engineer

    + Configure and troubleshoot physical and virtual servers and their associated operating systems and softwarewith guidance/support froman internal senior systems engineer

    + Support and train end users in proper use of business systems and office equipment, such as desk phone support, video conferencing, Microsoft Office Suite, printer troubleshooting, and so on.

    + Ensure network connectivity of all workstations, application servers, and office infrastructure.

    + Assist with planning and implementing any improvement, modification, or replacement of network infrastructure components.

    + Interact with vendors, outsourcers, and contractors to secure IT products and services.

    + Research and recommend new tools and technologies to simplify administration and improve efficiency.

    + Monitor and analyze network performance across the organization’s LANs, WANs, and wireless deployments.

    + Manage security solutions, including firewall, anti-virus, and vulnerability scanning.

    + Administer all equipment, hardware, and software upgrades.

    + Perform server and security audits.

    + Perform and test system backups and recovery.

    + Create update and maintain IT Documentations for internal purpose, and internals and externals audits

    + Ensure asset management databases of , HW SW and other all equipment’s/assets

    Position Requirements

    + Any combination of education, training, and experience equivalent to possession of a bachelor's degree in computer science, information systems or other related areas.

    + Experience workingin a manufacturing environment preferred

    + 4+ years of hands-on technical knowledge of network systems, protocols, and standards

    + 4+ years of client/server and operating system experience with Windows, Linux, and IBM

    + Experience working in a switched and routed environment.

    + Hardware, software, and network connection troubleshooting experience.

    + Skilled at installing/configuring hubs, switches, routers, bridges, etc.

    + Knowledge of anti-virus software, firewalls, and other network security measures.

    Compensation Information:

    $75,000-$85,000 base salary plus benefits

     

    _ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential._

     

    _As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship._

     

    _All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws._