• Customer Service Representative

    Aston Carter (Reno, NV)


    Are you looking to join a company that values their team culture within the logistics, transportation space? Apply here today!

    Job Description

    As a Customer Service Representative, you will support the Customer Service Supervisor and department by performing daily activities such as creating and issuing invoices, initiating billing cycles, and verifying appropriate charges. You will generate quotes for freight using established company policies and procedures, while providing excellent customer service support by telephone and email.

    Responsibilities

    + Create and issue invoices.

    + Initiate billing cycles and verify appropriate charges.

    + Generate quotes for freight using established company policies and procedures.

    + Provide excellent customer service support through telephone and email.

    + Manage and communicate with customers utilizing email 90% of the time.

    + Handle around 100-200 emails/updates per day, communicating client needs, concerns, and delivery information.

    + Give status updates and proof of delivery (POD) to customers.

    + Manage internal orders with the warehouse.

    Essential Skills

    + Proficient in data entry and customer service.

    + Ability to manage and communicate effectively via email.

    + Experience in customer support, customer service call centers, logistics, transportation, and freight.

    + Efficient use of MS Office, specifically email communication.

     

    Additional Skills & Qualifications

     

    + High School diploma or GED equivalent required.

    + One-year of business billing experience is nice to have.

    + Experience in the transportation or logistics industry is a plus.

    Work Environment

    The work environment is an office-type setting with a team of around 14 individuals in the Customer Service department. The dress code is professional, and workout wear is not permitted. Shifts can vary between the operating hours of 7am-6pm and will be discussed during the interview process. The company places a strong emphasis on values such as doing the right thing, caring about coworkers, customers, and company, and pursuing progress. They foster a positive team culture and value effort and attitude over skillset. Annual employee reviews typically come with a pay raise, which is dependent on performance and knowledge base.

     

    Job Type & Location

     

    This is a Contract to Hire position based out of Reno, NV.

    Pay and Benefits

    The pay range for this position is $18.00 - $19.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Reno,NV.

     

    Application Deadline

     

    This position is anticipated to close on Nov 18, 2025.

    About Aston Carter:

    Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

     

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.