"Alerted.org

Reno Orthopedic Center wants you to join the team as a Medical Authorization Specialist! We are seeking an enthusiastic and dedicated team member to confirm health insurance benefits and obtain necessary approvals for orthopedic procedures, supporting both clinical efficiency and a positive patient journey at our Main location - 555 N. Arlington.

Who are we?

At Reno Orthopedic Center (ROC), every action is driven by our employee expectations:

• We lead with a patient-first mindset, ensuring every decision is made in the best interest of those we serve.

• We believe in the power of assuming good intent, fostering a culture of respect, optimism, and compassion, where teammates lift each other up.

• Here, you're encouraged to own your success — we support your growth, celebrate your contributions, and empower you to take initiative.

• Continuous learning is part of who we are; we strive for constant improvement in everything from clinical innovation to personal development.

• We value kindnessas a core strength — it's how we treat our patients, our colleagues, and our community.

• Most importantly, we encourage every team member to be an advocate — for patients, for progress, and for doing what's right.

If you're looking for a place where your work matters, your values align, and your growth is supported, you'll find purpose and belonging at ROC.

What sets us apart?

Reno Orthopedic Center (ROC) is physician-owned, meaning decisions are made by those who understand patient care firsthand — and every team member’s voice matters. We offer a fully integrated musculoskeletal health campus with on-site surgery, advanced imaging, therapy, urgent care, and specialty services like bone health and orthopedic oncology. With continuous growth and investment in new facilities and technology, ROC provides a forward-thinking environment built to support both exceptional patient care and your professional development. We’ve been the trusted name in musculoskeletal health across Northern Nevada for over 60 years — and we’re still growing!

What would you do in this role?

You’ll play a vital role in ensuring a smooth and timely treatment process for patients by securing insurance approvals for a wide range of services to facilitate the next steps in each patient’s care plan. Your attention to detail will be essential as you accurately document authorization details in the electronic medical record. You’ll also collaborate with the broader care team to uphold high standards of service, while communicating directly with patients to verify insurance information and resolve authorization issues. This is an ideal role for someone who is organized, proactive, and passionate about improving the patient experience through behind-the-scenes coordination.

A Day in the Life:

You can expect to regularly:

+ Obtain authorizations from patients’ health insurance companies prior to treatment, including for surgeries, procedures, injections, referrals, durable medical equipment, imaging, etc.;

+ Interact with health insurance companies, various hospital departments and physician offices to effectively obtain authorizations for the next step in the treatment plan in a patient focused manner;

+ Input information in patient’s electronic medical records accurately for each authorization obtained;

+ Collaborate with other members of the patient care team to ensure our quality patient care expectations are met;

+ Communicate with patient to confirm insurance information when authorization cannot be obtained.

Requirements

+ Certifications/Education

+ High School diploma or GED;

+ Knowledge of:

+ Customer service principles and practices;

+ Experience:

+ Using computer systems and applications, including entering data and typing;

+ Six (6) months of experience working in a medical office environment to gain an understanding of medical terminology.

Preferred Qualifications - How can you set yourself apart from other applicants?

+ Good knowledge of medical insurance and medical procedure authorizations.

Benefits

At Reno Orthopedic Center (ROC), we believe that exceptional patient care starts with taking care of our people. We prioritize work-life balance by fostering a supportive, team-oriented environment where workloads are managed realistically, schedules are respected, and personal well-being is valued.

Why chose ROC? Full time benefits include:

+ Medical, dental, vision insurance

+ Discounted orthopedic care at ROC

+ Paid time off and holiday pay

+ Extended sick leave

+ 401(k) plan contributions with no match required

+ EAP, disability and life insurance

+ Health and fitness program

+ Employee events

+ Coffee shop onsite (main location)

Come build your career with a team that’s committed to innovation, community, and compassion in orthopedic care. Whether you’re a seasoned specialist or just starting your journey, you’ll find purpose, impact, and growth at Reno Orthopedic Center.

•ROC doesn’t just talk about values — they live them. Every day here feels like a chance to do meaningful work with people who truly care."

- Mandy Metcalf, ROC Team Member