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Job Title: Desktop Support Technician

Position Overview:

We are seeking a Desktop Support Technician for a long-term opportunity supporting end users in a professional IT environment. This role involves assisting with the installation, testing, and support of network devices, hardware, and software. The technician will provide technical support for enterprise systems, troubleshoot user issues, and help maintain network infrastructure and documentation.

Key Responsibilities:

+ Analyze requirements and assist with the selection and setup of hardware and software.

+ Use a ticketing system to resolve technical issues related to network infrastructure and user accounts.

+ Troubleshoot and support enterprise software, including email, backup systems, antivirus, and user access.

+ Support agency security standards and contribute to required documentation.

+ Provide technical assistance for networking issues and local area network maintenance.

+ Maintain accurate network documentation and configuration records.

+ Perform other related duties as assigned.

Work Schedule:

+ On-site during training period.

Required Skills:

+ Strong customer service and communication abilities.

+ Experience with Windows operating systems and desktop hardware.

+ Familiarity with help desk operations and ticketing systems.

+ Ability to troubleshoot printers, mobile devices, and common software applications.

+ Understanding of user account management and basic network connectivity.

Minimum Qualifications:

+ Bachelor’s degree OR equivalent technical/vocational training (year-for-year substitution).

+ At least two years of professional experience in desktop or end-user support.

+ Experience in programming, systems analysis, or network support may substitute for education requirements.

Job Type & Location

This is a Contract to Hire position based out of Frankfort, KY.

Pay and Benefits

The pay range for this position is $20.00 - $27.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Frankfort,KY.

Application Deadline

This position is anticipated to close on Nov 18, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.