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Description

Remote – candidates MUST reside in CST

Is this a hard start date, where a trainer is already assigned? YES this will be HARD START

Assignment Duration (in months) 3 months

Possibility to extend or convert? Yes – both

Daily schedule (OT requirements)

8a-5p Mon-Fri in cst time zone sitting. No OT offered/required

Position Purpose:

Supports administrative care management activities including performing outreach, and scheduling services. Serves as a point of contact to members, providers, and staff to resolve issues and documents member records in accordance with current state and regulatory guidelines.

Additional staff needed due to business fluctuation

HIGH VOLUME Outbound calls to members, providers, and staff

60-120 calls a day – heads down and on phones for 8 hours a day

• Call Center making outbound calls supporting Care management Team

• Fast Paced Call Center -making outbound calls to existing members.

• Calling existing members and discussing member’s care/ medical reasons for members to sign up for the program.

• Enrolling members into Care Management program

• Production/Sales based role-They will be monitored on the number of members they sign up for program, call volume and caseload

• Making a minimum of 60 calls per day in a fast-paced environment

• Data Entry into True Care

• Ability to navigate multiple systems.

• Excel exp required for basic reporting.

• Healthcare experience required!

• Call Center Experience Required

• Sales experience highly preferred ability to make sale pitch to existing members

• Role may change at some point-must be open to change and flexible on types of calls they are making (depends on need of business) they will remain on the phones but the types of calls they handle can vary.

Position Purpose:

Supports administrative care management activities including performing outreach answering inbound calls and scheduling services. Serves as a point of contact to members providers and staff to resolve issues and documents member records in accordance with current state and regulatory guidelines.

Education/Experience:

Requires a High School diploma or GED

Requires 1 - 2 years of related experience

License/Certification:

For Florida-Sunshine Health Plan - All interactions with members are done telephonically

Provides outreach to members via phone to support with care plan next steps community or health plan resources questions or concerns related to scheduling and ongoing education for both the member and provider throughout care/service

Provides support to members to connect them to other health plan and community resources to ensure they are receiving high-quality customer care/service

May apply working knowledge of assigned health plans activities and resources

Serves as the front-line support on various member and/or provider inquiries requests or concerns which may include explaining care plan procedures and protocols

Supports member onboarding and day-to-day administrative duties including sending out welcome letters related correspondence and program educational materials to assist in the facilitation of a successful member/provider relationship

Documents and maintains non-clinical member records to ensure standards of practice and policies are in accordance with state and regulatory requirements and provide to providers as needed

Knowledge of existing benefits and resources locally and make referrals to address Social Determinants of Health SDOH needs

Performs other duties as assigned

Complies with all policies and standards

Experience Level

Intermediate Level

Job Type & Location

This is a Contract to Hire position based out of Austin, TX.

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Nov 7, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.