"Alerted.org

Description

The company is a fast-growing, tech-driven logistics company founded in Hong Kong, now operating across Asia and Latin America. As one of Hong Kong’s homegrown unicorn startups, The company empowers communities by making delivery fast, simple, and reliable through its innovative mobile and web platforms. We support this account in HongKong and now also Europe and this role is one of the first IT hires in the U.S. They began by hiring 3 engineers in Europe and are now adding 7 more, and we expect this expansion to be similar stateside.

This role will provide application support to our US operations. Primary duties include identifying, responding to, troubleshooting and resolving technical issues related to applications and services, ensuring optimal performance and satisfactions for users and drivers. Reporting to the local technical team leader, you will collaborate closely with the local engineering and operations teams, as well as HQ engineering teams, to provide support, identify areas for improvement, and contribute to the enhancements that drive the overall success of products. Additionally, you'll provide hands-on technical support during and after rollout, help localize and adapt systems, to support regional operations.

Responsibilities:

• Provide technical support to end-to-end the company application, backend systems, tools, and workflows.

• Coordinate closely with local and HQ engineering teams

• Troubleshoot technical issues across frontend and backend stacks

• Customize tech tools for local data compliance and optimize workflows

• Handle issues involving sensitive data with highest level of integrity

• Engage in ongoing compliance improvements and actively participate in privacy discussions

• Engage in post-launch operational support, including monitoring, alerting, debugging

Requirements:

• 3+ years experience in software engineering or technical operations

• Generalist with the ability to work across frontend, backend, and cloud infrastructure

• Preferred experience in database (mysql) administration

• Demonstrated integrity and accountability in managing sensitive data and operational risks

• Experience in operational support, especially during launch periods

Tech Stack:

• Programming Languages: Java, Node.js, PHP (legacy systems)

• Frontend: React.js

• Other Tools: CI/CD pipelines, monitoring/logging systems (specific tools TBD)

• Database: MySql, redis

• Message queue: Kafka

Skills

Application support, Troubleshooting, mysql, logistics platforms

Additional Skills & Qualifications

- Prefer mandarin speaker but not required

- Experience with logistics platforms

Job Type & Location

This is a Contract position based out of Brooklyn, NY.

Pay and Benefits

The pay range for this position is $35.00 - $50.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Brooklyn,NY.

Application Deadline

This position is anticipated to close on Nov 5, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.