• Desktop Administrator

    Coretek Services (Seattle, WA)


    We are seeking a skilled and customer-focused Desktop Administrator to provide technical support and maintenance for end-user computing devices, peripherals, and software. The ideal candidate will have hands-on experience troubleshooting hardware and software issues, setting up workstations, and ensuring optimal performance of IT systems in a corporate environment. This position is located on-site at a Coretek client location with operating hours from 8am-5pm local time.

    Responsibilities:

    + Provide onsite or remote support for desktops, laptops, printers, and other end-user devices

    + Install, configure, and maintain operating systems and software applications

    + Troubleshoot hardware and software issues, escalating complex problems as needed

    + Perform routine maintenance and upgrades on IT equipment if needed

    + Maintain accurate documentation of issues, solutions and asset inventory using the ITSM tool

    + Collaborate with remote IT teams – Service Desk and engineers - to ensure consistent service delivery

    + Assist with onboarding and offboarding processes, including device setup and recovery

    + Ensure compliance with IT policies and security protocols

    + Collaborate with cross-functional teams and operate as "smart hands" to ensure the smooth operation of IT systems

    + Contribute to the Knowledge Base with updates to existing articles and generation of new articles

    + Provide excellent user support via phone, email or in person.

    Requirements

    Requirements:

    + 1-3 years in a desktop administration role or at least 4 years in a Service Desk environment

    + Knowledge of Active Directory and M365 tools and processes

    + Experience with Teams Voice or other VOIP solutions

    + Familiarity of Citrix and AVD virtualization technologies

    + Hands-on experience with user endpoints such as laptops, desktops, printers, scanners, and other peripherals

    + ITIL knowledge including Incident, Service Request and Problem and Change Management

    + Occasionally act as an escalation point for Critical outages outside of standard business hours

    + Experience with ServiceNow is a plus

    + Network (Palo Alto and Arista) troubleshooting experience is preferred

    + Reliable transportation

    + Must represent Coretek in a professional light when interacting with all employees at the client’s location.

    Education:

    + Bachelor’s Degree preferred

    + ITIL, Network+, A+, MS-900, AZ-900, SC-900 or Security+ certifications are preferred

     

    Benefits

     

    Coretek offers a comprehensive suite of Health Benefits, PTO and an amazing and energizing workplace culture that is rich with opportunities for professional growth and development.