• Desktop/Laptop support Lead-Onsite

    Cognizant (New York, NY)


    Responsibilities

    + Supervise field support technicians onsite, assigning tasks, monitoring performance, and providing mentorship

    + Deliver hands-on technical support for hardware, software, and peripheral issues across desktops, laptops, printers, and mobile devices

    + Troubleshoot and resolve network connectivity issues including LAN, Wi-Fi, and VPN access

    + Audit daily operations and service delivery, ensuring compliance with SLAs, IT policies, and governance standards

    + Coordinate device lifecycle activities, including deployment, replacement, inventory tracking, and disposal

    + Train and guide team members on technical procedures, customer service standards, and documentation practices

    + Collaborate with remote support teams, service desk, and infrastructure teams to resolve escalated incidents

     

    Drive process improvements, including automation initiatives and development of self-service tools

    Certifications Required

    ITIL Foundation Certification Nexthink Certified Professional

    About Cognizant’s IoT Practice:

    Intelligent, IoT-enabled products will soon result in the proliferation of data and disrupt virtually all industries. To be successful, both large and small companies must leverage IoT capabilities by designing modern products that fundamentally connect people with processes. Within Cognizant IOT, we engineer industry-aligned, IoT-enabled products that merge industry needs with human drivers. Our intelligent products will revolutionize experiences and result in exciting, transformative outcomes. Without human-centered thinking, connected products are just standalone things—but with it, our modern connected products facilitate a unified way of life enjoyed by all.

     

    + The annual salary for this position is between $74,000 – $82,000 + Bonus depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. **Benefits** : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

    + Medical/Dental/Vision/Life Insurance

    + Paid holidays plus Paid Time Off

    + 401(k) plan and contributions

    + Long-term/Short-term Disability

    + Paid Parental Leave

    + Employee Stock Purchase Plan **Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applications will be accepted until December 4th, 2025

     

    Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.