• System Support Analyst I

    Amergis (Columbia, MD)


    The System Support Analyst I is responsible for supporting all offices on the implementation and use of

     

    multiple systems. In addition to responding to incoming tickets, the System Support Analyst I analyzes

     

    ticket trends and recommends solutions to prevent questions and issues.

    Essential Duties and Responsibilities:

    + Supports multiple stakeholders on a range of systems (Including but not limited to Vision,

    + eRecruit, MaximCare mobile, Telephony systems, Maxim Web clock)

    + Troubleshoots and resolves tickets submitted timely

    + Works with other team members in order to escalate issues that couldn’t be resolved

    + Reports on ticket trends weekly

    + Reeducates system users as appropriate

    + Informs key stakeholders of potential issues related to errors and trends

    + Contributes to projects that will prevent questions, problems, and tickets

    + Provides great customer service to our business partners

    + Performs other duties as assigned/necessary

    Minimum Requirements:

    + Bachelor’s Degree or equivalent experience required

    + Experience in the IT/Healthcare industry/staffing/recruiting or field support

    + Ability to analyze system and process related issues and offer solutions

    + Strong customer service and communication skills required

    + Must be able to work effectively as part of a team while maintaining a strong attention to detail

    + Basic computer proficiency required and proficiency in Windows XP Professional, Microsoft

    + Office suite software programs, internet usage, and learning program design systems and software

    + Ability to effectively elicit/provide information to and from appropriate individuals (including, but not limited to, supervisors, co-workers, clients) via strong communication skills; proficiency in the English language may be required