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Associate Community Outreach Coordinator - MTPD

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Associate Community Outreach Coordinator - MTPD

Salary

$68,556.80 - $111,280.00 Annually

Location

Minneapolis, MN

Job Type

Full-Time

Job Number

2025-00206

Division

Metro Transit

Department

Police Admin and Investigation

Opening Date

11/05/2025

Closing Date

11/19/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

WHO WE ARE

We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services.More information about us on our website. (https://metrocouncil.org/About-Us/The-Council-Who-We-Are.aspx)

We are committed to supporting a diverse workforce that reflects the communities we serve.

The Transit Police Department is one of the fastest growing law enforcement agencies in the state due the expansion of light rail and Rapid Transit Bus systems. There is an authorized strength of 171 full-time officers, 80 part-time officers, 55 community service officers and 40 administrative staff dedicated to one thing: public safety on and near our transit system.

How your work would contribute to our organization and the Twin Cities region:

TheHAT Associate Community Outreach Coordinatoris a non-sworn civilian role within the Metro Transit Police Department’s Homeless Action Team (HAT). This position serves as a critical support resource for both the outreach and administrative functions of the HAT unit. The coordinator bridges direct service engagement and internal communications by supporting outreach efforts to individuals experiencing homelessness, managing communications and reporting responsibilities, and maintaining client data and resource records.

Under the direction of HAT leadership, this role performs a wide range of duties including scheduling, report creation, event coordination, social media management, partnership development, and support with housing-related case management activities. The position plays an essential role in enhancing public transparency, streamlining internal workflows, and ensuring that HAT outreach efforts are well-organized, data-informed, and effectively communicated to both internal stakeholders and the broader community.

What you would do in this job

+ Develops and distributes internal and external communications, including bi-weekly reports, monthly newsletters, and annual summaries; prepares content for social media and public information.

+ Coordinates and schedules HAT outreach activities and internal meetings; assists with planning, logistics, and support for community engagement events that are both HAT specific and outreach in general .

+ Tracks and maintains program and client data, including outreach contacts, referrals, service usage, and event participation; updates client databases and generates reports.

+ Assists with housing-related case management by preparing referral paperwork, coordinating with housing agencies, and supporting clients with documentation and resource access.

+ Builds and maintains working relationships with community partners, nonprofits, and internal departments; coordinates donation drives and manages outreach supplies.

+ Designs and updates outreach materials, brochures, and resource guides; collaborates with Creative Services for formatting and distribution.

What education and experience are required for this job (minimum qualifications)

Any of the following combinations of completed education (in planning, urban studies, social work, psychology, education, communication, public affairs, political science or related field) and experience in public affairs or community relations for a non-profit or government agency:

+ High school diploma/GED with five (5) years of experience.

+ Associate degree with three (3) years of experience.

+ Bachelor's degree or higher with one (1) year of experience.

License Requirements:

+ This position will require extensive off-site visits where public transportation is not efficient. Valid Driver's License (Class D) is required.

What additional skills and experience would be helpful in this job (desired qualifications):

+ Professional experience working with county social workers.

+ Experience working with, or knowledge of, the Metropolitan Council, specifically Metro Transit.

+ Experience working with diverse populations of customers and clients.

+ Ability to work evenings and weekends to meet business needs.

+ Public transportation experience.

What knowledge, skills, and abilities you should have within the first six months on the job:

+ Police and law enforcement terminology – HAT operates within the Metro Transit Police Department; understanding police language is essential.

+ Community resources and service systems related to unsheltered individuals – This is central to HAT’s outreach and housing assistance work.

+ Community outreach and public engagement with diverse populations, including vulnerable and unsheltered individuals – Core to the HAT mission.

+ Event planning, coordination, and execution – HAT regularly hosts outreach events and resource fairs in the field.

+ Conflict resolution and working in fast-paced, sometimes challenging environments – Outreach in transit or street settings can involve complex, unpredictable scenarios.

+ Drive a vehicle and transport supplies or donations to outreach sites and events – HAT events often require moving gear/resources to various transit locations.

+ Work flexible hours, including evenings and weekends – Outreach doesn't always follow a standard 9–5 schedule.

+ Coordinate and collaborate with law enforcement officers – Unique to HAT’s structure within the Metro Transit Police Department.

What you can expect from us:

+ We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.

+ We encourage our employees to develop their skills through on-site training.

+ We provide a competitive salary, excellent benefits and a good work/life balance.

More about why you should join us! (http://metrocouncil.org/Employment/Making-A-Difference.aspx)

Additional information

Union/Grade: Non-Represented/Grade E

FLSA Status: Non-Exempt

Safety Sensitive: No

Work Environment:

Work is usually performed in a standard office setting but will require travel between primary work site to other sites periodically. Additionally, this position will participate in events that are held outside and exposed to the elements. This position requires some lifting and moving of boxes, boards, laptop, projector and other equipment necessary for public meetings. Must have adequate close vision for reading and computer work. This position is frequently required to work evenings and on weekends.

What steps the recruitment process involves:

+ We review your minimum qualifications.

+ We rate your education and experience.

+ We conduct a structured panel interview.

+ We conduct a selection interview.

Once you have successfully completed the steps above, then:

If you are new to the Metropolitan Council , you must pass a drug test (safety sensitive positions only), and a thorough background check conducted by the MTPD which verifies education, employment, and criminal history. All applicants' background checks and fingerprints must be cleared by the Criminal Bureau of Apprehension in order to be a user of their CJIS system. Failure to be cleared by BCA will automatically nullify any job offer extended. A driving record check and/or physical may be conducted if applicable to the job. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.

If you are already an employee of the Metropolitan Council, you must pass a drug test (if moving from a non-safety sensitive position to a safety sensitive position) and criminal back ground check if the job you're applying for is safety sensitive, is a supervisory or management job, is in the Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards. All applicants' background checks and fingerprints must be cleared by the Criminal Bureau of Apprehension in order to be a user of their CJIS system. Failure to be cleared by BCA will automatically nullify any job offer extended. A driving record check and/or physical may be conducted if applicable to the position.

Please note:

Making a false statement or withholding information (misrepresentation) may cause an applicant to be barred from consideration for the positions.

Candidates will be notified of their application status through e-mail only.

Note: In order to be considered for the position, you must complete the application in its entirety.

The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply.

If you have a disability that requires accommodation during the selection process, please email [email protected] .

We believe our employees are a key to our agency's success! In order to attract and retain high quality employees, the Council provides a highly competitive benefits package both in choice and coverage levels. Some highlights about our benefits are listed below:

+ Guaranteed monthly retirement income through Minnesota State Retirement System pension fund

+ Opportunity to save additional funds for retirement on a tax-deferred basis through a voluntary deferred compensation (457) plan

+ Two or more medical plans from which to choose, with employer contribution towards premiums over 80%

+ Dental insurance, life insurance and vision insurance

The following benefits are provided to all employees as part of working for the Council. You will have access to free:

+ Well@Work clinic

+ bus/rail pass valued at over $1200 per year

+ parking at many job locations

+ fitness centers at many job locations

+ Employee Assistance Program

+ extensive health and wellness programs and resources

01

Applicant Instructions: It is important thatyour application shows all relevant education and experienceyou possess. The supplemental questions listed below are to further evaluate your education and experience and to determine your eligibility for this position. Answer each question completely, and please do not type "see resume" otherwise your application will be considered incomplete, and you will not receive further consideration for this position. The experience you indicate in your responses should also be consistent with the Work History section of this application. If you attach a resume and/or cover letter to your application, it will be reviewed at the education and experience review step. I have read and understand the above instructions regarding my application and supplemental questions.

+ Yes

+ No

02

How did youfirsthear about this job opening?

+ CareerForce Center

+ Community Event/Organization

+ Employee Referral

+ Facebook

+ Glassdoor

+ Indeed

+ Job Fair

+ LinkedIn

+ Metro Transit Bus Advertisement

+ Twitter

+ Website: governmentjobs.com

+ Website: metrocouncil.org

+ Website: metrotransit.org

+ Website: minnesotajobnetwork.com

+ Other

03

If you selected 'Other', please describe where you first heard about this job. if you selected 'Employee Referral' please enter the employee's first and last name, ID number (if known), and job title. Type N/A if not applicable.

04

Which of the following best describe your education and experience?

+ High school diploma/GED with five (5) years of experience public affairs or community relations for a non-profit or government agency.

+ Associate's degree in planning, urban studies, social work, psychology, education, communication, public affairs, political science or related field, and three (3) years of experience in public affairs or community relations for a non-profit or government agency.

+ Bachelor's degree in planning, urban studies, social work, psychology, education, communication, public affairs, political science or related field, and one (1) years of experience in public affairs or community relations for a non-profit or government agency.

+ None of the above.

05

Do you have experience working with county social workers?

+ Yes

+ No

06

If you answered 'yes' to the previous question, describe your experience working with county social workers. Please note, this information must also be in your work history to receive credit for it. If you do not have experience, indicate N/A.

07

Do you have experience with, and knowledge of, public transportation?

+ Yes

+ No

08

If you answered 'yes' to the previous question, describe how you have obtained experience and knowledge of public transportation. If you do not have experience, indicate N/A.

09

Do you have experience working with diverse populations of clients and customers?

+ Yes

+ No

10

If you answered 'yes' to the previous question, describe your experience working with diverse populations of clients and customers. If you do not have experience, indicate N/A.

11

Have you worked with the Metropolitan Council or have knowledge of the organization, specifically Metro Transit?

+ Yes

+ No

12

If you answered 'yes' to the previous question, please describe your experience and/or knowledge. If you do not have experience, indicate N/A.

13

Do you have the ability to work nights and weekends, as needed?

+ Yes

+ No

Required Question

Employer

Metropolitan Council

Address

390 Robert St. N.St. Paul, Minnesota, 55101

Website

https://metrocouncil.org

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