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Position Information

Classification TitleTemporary Hourly

Employment CategoryTemporary

Is this an Hourly position?Yes

Work Hours/Week20-40

Overtime Eligible?Yes

Position LocationFort Collins, CO 80523

Does this position qualify for hybrid or remote work?No

Description of Work Unit

Veterinary Teaching Hospital At the CSU Veterinary Teaching Hospital ( VTH ) we exist to educate the next generation of veterinarians by providing exceptional veterinary care and service to the community every day. This work unit exists to provide administration and direction of the Veterinary Teaching Hospital and provide a support facility for service to the general public and referring veterinarians. Why work at Colorado State University? CSU was recently ranked first among Colorado-based educational employers and fifth among all in-state employers in Forbes magazine’s “America’s Best Employers by State!” We are looking to add individuals to our team who have the following characteristics:

• Confidence – they expect success in what they do

• Compassion – they have genuine care and concern for others

• Empowerment – they use their knowledge and skills to adjust, change, and improve daily tasks/work for themselves and others

• Integrity – they are honest, and others trust them

• Responsibility – they take ownership of decisions and actions

Our Investment in You CSU is committed to providing employees with a strong and competitive benefits and well-being package that supports you, your health, and your family. These CSU resources help with many aspects of your life – financial, physical, emotional, family, workplace wellness. These resources are part of our investment in you. Employees are benefits eligible when working a minimum of 20 hours per week; benefits outlined below reflect full-time status of 40 hours per week; some benefits would be prorated for part-time status.

• Paid time off at 192 hours/year (accrued at 16 hours per month), 120 hours sick leave/year, and 11 paid holidays annually pro-rated by full-time equivalent ( FTE )

• Comprehensive benefits programs and services including Medical, Dental, Vision, Life, Disability, Parental Leave, work/life resources, and more

• 20% Employee Pet VTH Discount!

• Robust Employee Assistance Program ( EAP ) for your overall well-being

• FREE college credit courses (up to 9-semester credits per year) through the Employee Study Privilege program

• Tuition Scholarships up to 50% for eligible family members

• FREE employee growth opportunity through CSU training and development opportunities. After-school programs and summer camps for kids

• Community Discounts

• FREE MAX transit use with CSU identification

For more detail about these and other Health and Welfare benefits and Commitment to Campus programs, visit our CSU Well-Being Hub at https://hr.colostate.edu/well-being-hub/ and our Benefits programs for Administrative Professional employees: https://hr.colostate.edu/current-employees/benefits/afap/. Retirement Programs While employees of CSU do not contribute to Social Security, the University and the state of Colorado offer competitive retirement plans. As a condition of employment and required by Colorado law, employees are required to participate in either the University’s Defined Contribution Plan ( DCP ) or the Public Employee’s Retirement Plan ( PERA ) of Colorado. Each plan offers a generous employer match. For more information, visit: https://hr.colostate.edu/current-employees/benefits/afap/retirement/.

Campus Culture and Principles of Community Colorado State University has a campus culture that is driven by a desire always to do better and a vision to be the best place to learn, work, and discover. Our Principles of Community – Inclusion, Integrity, Respect, Service, and Social Justice – reflect our core values and support CSU’s mission and vision of access, research, teaching, service, and engagement. Each member of our community has a responsibility to uphold these principles when engaging with one another and acting on behalf of the University. For more information visit: https://hr.colostate.edu/prospective-employees/our-people/.

Tobacco and Smoke-Free Colorado State University is a tobacco and smoke-free campus. For the health of our university community, the use of smoking, vaping or tobacco products is prohibited on CSU grounds or in buildings.

Search Contact [email protected]

Position Summary

The Equine Reproduction Center is seeking to hire a highly motivated, organized and detail oriented team member to join the Front Office team. This position will be engaged in many aspects of the ERC front office. The highly desired candidate is organized, works well in a team and as an individual, enjoys a fast-paced and sometime changing work period all while exuding professionalism and kindness to our clients and fellow team members. This is a part-time, seasonal position and will have some weekend hours (Saturday only) required.

Position Minimum Qualifications

Applicants must have a valid driver’s license or the ability to obtain a driver’s license or access to a licensed driver by the employment start date. The successful candidate must be eligible to work in the U.S. at time of application; visa sponsorship will not be provided for this position.

Associate’s degree in Animal, Equine, or Agricultural Sciences, or a related field; or a minimum of one years’ experience working in a veterinary practice or equine breeding facility.

Proficiency with Microsoft Office Suite, including Outlook (calendar management) and Teams.

Ability to prioritize, multitask, and adapt in a fast-paced, high-pressure environment while maintaining accuracy and a positive attitude.

Capacity to handle frequent interruptions

Preferred Qualifications

Knowledge of horse breeding and/or the equine industry.

Strong organizational skills and attention to detail.

Excellent verbal and written communication abilities.

Proven problem-solving and decision-making skills.

Demonstrated customer service experience (1+ year), including direct client interaction.

Ability to work independently and collaboratively within a team environment.

Positive attitude with the ability to accept and apply constructive feedback.

Ability to maintain effective, professional relationships with clinicians, coworkers, students, volunteers, and clients.

Willingness to learn and utilize electronic medical records systems and online shipping/logistics software.

Flexibility to work Saturdays or extended hours as needed.

Posting Details

Working TitleERC Front Office Assistant

Posting Number202500696T

DepartmentVeterinary Teaching Hospital

Salary Range$20 - $21/hour

Employee Benefits

Colorado State University is not just a workplace; it’s a thriving community that’s transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.

+ Review our detailed benefits information here. (https://hr.colostate.edu/wp-content/uploads/sites/25/2021/02/benefits-summary-hourly.pdf)

+ Explore the additional perks of working at CSU here.

+ For the total value of CSU benefits in addition to wages, use our compensation calculator (https://hr.colostate.edu/total-compensation-calculator/) .

+ Lastly, click here for more information about why Fort Collins is consistently ranked in the top cities to live in (https://hr.colostate.edu/prospective-employees/our-community/) !

Close Date11/21/2025

Special Instructions to Applicants

References will not be contacted without prior notification to applicant.

Background Check Policy Statement

Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.

EEO

Colorado State University ( CSU ) provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Essential Job Duties

Job Duty CategoryClient Communication

Duty/Responsibility

Engage with clients and veterinarians in person, by email, and over the phone to assess needs and direct inquiries to the appropriate ERC team member.

Triage phone calls and group emails for the ERC , forwarding to the appropriate client coordinator, faculty member, resident, or staff member for follow-up, utilizing email, phone and or TEAMS chat as directed.

Provide general client support, including communication, service education, processing payments, and preparing patient departure materials.

Coordinate administrative communications with clients, including scheduling appointments, providing visit information, forwarding questions or concerns to the ERC Manager, Senior Client Coordinator, or faculty veterinarians.

Prepare and deliver accurate financial estimates, service contracts and consent forms; send appointment reminders and manage medical record or contract exchanges as needed.

Manage all ERC voicemail and email accounts, responding directly to clients and veterinarians or distributing messages appropriately to clinicians, residents, or staff.

Collect payment from client at time or service; explaining services provided.

Percentage Of Time40

Job Duty CategoryAppointment Scheduling

Duty/Responsibility

Assist with scheduling new and recheck appointments.

Request and upload patient records and histories into the data management system and filing system for upcoming appointments.

Review daily appointment schedules for accuracy and ensure patient appointment reminders are completed. Send appointment reminders.

Verify client and patient information in electronic medical records sytem for accuracy and update as needed or directed with client.

Percentage Of Time30

Job Duty CategoryAdministrative and Logistics Responsibilities

Duty/Responsibility

Enter new ERL customer contracts and patient information into management software and shared electronic drives.

Oversee shipping logistics, including outgoing overnight and same-day perishable shipments.

Provide tracking information to all relevant parties.

Troubleshoot shipment issues or delays with national carriers, file claims, and communicate resolutions to clients.

Address logistical concerns related to incoming shipments and communicate updates and solutions to the ERL team.

Follow standard office procedures and data management best practices.

Process general credit card and check payments, ensuring accurate application to patient accounts.

Work effectively with other VTH units and teams.

Percentage Of Time25

Job Duty CategoryOther ERC Duties

Duty/Responsibility

Assist with continuing education events.

Provide tours of the ERC for visiting clients, students, or community members.

Occasionally assist owners with unloading or loading of patients.

Percentage Of Time5

References

Minimum References Required0

Maximum References Required0

Documents Needed To Apply

Required Documents

+ Resume

+ Cover Letter

Optional Documents

+ Curriculum Vitae