• BMC Ticketing Systems QA Testing Communication…

    COOLSOFT (Columbia, SC)


    BMC Ticketing Systems QA Testing Communication Skills Analyst

     

    (Jobs in Columbia,

     

    Requirement id 155795

     

    Job title Analyst

     

    Job location in Columbia, SC

     

    Skills required Medicaid IT Services Department (MITS), Change Management Tools, BMC, Ticketing Systems QA Testing Communicati

     

    Open Date 03-Nov-2025

     

    Close Date

     

    Job type Contract

     

    Duration 12 Months

     

    Compensation DOE

     

    Status requirement ---

     

    Job interview type ---

     

    Email Recruiter:coolsoft

     

    Job Description Analyst: Medicaid IT Services Department (MITS), Change Management Tools, BMC, Ticketing Systems QA Testing Communicati

     

    Start date : 11/18/2025

     

    End Date : 12 Months from projected start date

     

    Submission deadline : 11/10/2025 5:00:00 PM

     

    Client Info : Clemson University

    Note:

    * Interview Process: 1 round, virtual

    * Duration of the Contract: 12 months

    * Possibility for Extension: Yes

    * Work Location: Role is 100% remote

    * Candidate location: No SC residency required. Candidate must reside in lower 48 states (Continental US) and comfortable working EST time zone hours.

    Description :

    This project includes making federally mandated changes for the medicaid system of sc. This position will perform configuration management technician duties and support the migration tool (changeman) for the medicaid it services team. Configuration management technician duties will include identifying testing needs and participating in the implementation of the new release of the software as needed.

    DAILY DUTIES / RESPONSIBILITIES:

    The Business Analyst ROLE WILL be responsible for gathering requirements and assisting with projects, building interactive dashboard. And asset management initiatives. Assist with initial artifacts review process. Document, update and verify the implementation plan. As the intake and release coordinator will be responsible for distributing the intake/RFC document for application teams review, gather level of effort and questions. Provide weekly release report and update monthly metrics. Collaborate with MITS and SCDHHS stakeholders on special projects under the direction and supervision of the Deputy Director.

     

    As a configuration Management technician, serve as backup to migrate software for Medicaid services into production environment. Verify that the application changes have been approved for migration and confirm that all appropriate approvals have been recorded.

     

    Responsible for updating and maintaining documentation as it pertains to the Medicaid IT Services change management requirements. Train the MITS organizations on new/updated processes in collaboration with the Operations manager. Work closely with the Technical Documentation Writer to gather all relevant artifacts that need to reside in a centra location. Also train newly onboarded members on the configuration management software and other operations processes. Communicate effectively in both written and spoken communication. Work collaboratively with Clemson staff and other contracted staff.

     

    Call502-379-4456 Ext 100for more details. Please provide Requirement id: 155795 while calling.

     

    EOE Protected Veterans/Disability