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Job Description

cla

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

+ Provide excellent customer service

+ Adhere to all company service and operating standards

+ Assess the level of priority for each call received

+ Identify the appropriate departments, vehicles, and personnel to dispatch to scenes

+ Dispatch medical, police, fire, and search and rescue first-responders as appropriate

+ Provide pre-arrival instructions to callers

+ Snow removal and general grounds maintenance

+ Light cleaning of community bathrooms and other duties as instructed by immediate supervisor

Competencies

+ Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services.

+ Communication skills: ERP’s must be good listeners and be able to communicate with members, employees, and third-party organizations.

+ Interpersonal skills: Someone in this position has constant interaction with co-op members and must be able to maintain a positive demeanor throughout even the most difficult situations.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements

Senior housing development is looking for a reliable, trustworthy person to live onsite, rent free, in Friendly Gardens in Revere, MA to respond to emergencies from 7:00 PM to 7:00 AM weekdays and 24/7 on weekends. Skills needed include light maintenance, good communication and great customer service.

Work environmentAn Emergency Response Person usually works indoors but may on occasion work outdoors as directed by their supervisor.

Physical demands

The Emergency Response Person needs to be able to do the following to do their work, as assigned, efficiently:

+ Stand for long periods of time.

+ Walk or run for long periods of time.

+ Bend or twist their body.

+ Repeat the same movements.

+ Kneel, stoop, crouch, or crawl.

Travel requiredTravel may be required between co-ops in the nature of an emergency.

Required education and experience

+ High school diploma or its equivalent

+ Ability to work in a physically demanding job that may include walking and standing for long periods of time

+ Ability to remain calm under pressure

+ Commitment to following all protocols and procedures

+ Commitment to building and maintaining professional relationships with co-op members

+ Outstanding verbal communication skills and strong written communication skills

W ork authorization/security clearance requirementsDepartment of Homeland Security (DHS) regulation requires all employees—citizens, residents, and nonresidents—to complete Form I-9 Employment Eligibility Verification. Employees are not allowed to work in the United States until the Form I-9 is completed and properly documented.

Affirmative Action/EEO statement CSI is an Equal Opportunity Employer