• IP Telephony Engineer

    Local Government Information Systems (LOGIS) (Golden Valley, MN)


    ### Job Duties

    LOGIS is seeking an IP Telephony Engineer to join our Unified Communications and Collaboration (UCC) Team within the Network Services Division. The IP Telephony Engineer is responsible for administering, supporting, and optimizing LOGIS’s unified communications environment, ensuring reliable and secure voice and collaboration services for LOGIS and its member organizations. This is a complex, multi-customer environment that requires strong collaboration, communication, and coordination across many stakeholders. This position will stay abreast of modernization and technology trends to help evolve voice and collaboration systems and services. The ideal candidate will be energized by the opportunity to work in a shared services model, partnering with diverse technical teams and member organizations to deliver innovative, high-quality communication solutions.

    Essential Functions of position include:

    • Administer, maintain, and support unified communications systems, including call routing, translation patterns, queuing, voicemail, and contact center functionality.

    • Manage and monitor SIP trunks, PRIs, FXS/FXO interfaces, paging, and related telephony components.

    • Implement, configure, and troubleshoot IP Telephony and collaboration applications and platforms such as Attendant Console, Call Accounting, Call Recording, E911, Mass Notification, and Meeting/Presence services.

    • Perform upgrades, system patching, and configuration changes to ensure optimal performance and security.

    • Develop, test, and maintain Contact Center scripts for call routing, information access, reporting, and user management.

    • Collaborate across LOGIS teams, vendors, and customers to ensure seamless integration between telephony, video conferencing, and collaboration platforms (e.g., Cisco Webex, Microsoft Teams).

    • Manage vendor and partner relationships, ensuring timely resolution of support cases, proactive engagement on technology roadmaps, and alignment with service goals.

    • Research and implement new technologies and process improvements that enhance reliability, automation, or customer satisfaction.

    • Other duties as assigned.

     

    ### Minimum Education Required

    Bachelor’s degree in information technology, business management, or related field.

     

    ### Minimum Experience Required

    Cisco CCNP Collaboration certification or a minimum of four years’ experience administering Cisco Unified Communications environments in a multi-site enterprise.

     

    • Experience designing or modernizing enterprise IP Telephony systems, including SIP integrations and hybrid deployments.

    • Strong problem-solving and analytical skills with the ability to troubleshoot complex voice and network issues.

    • Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and with member organizations.

     

    ### Shift

    First (Day)

     

    ### Number of Openings

    1

     

    ### Public Transportation Accessible

    Yes

     

    ### Veterans Encouraged to Apply

    Yes

     

    ### Physical Required

    No

     

    ### Drug Test Required

    No

    ### Compensation

    $87,672.00 - $122,782.00 / Annually

     

    ### Postal Code

    55422

     

    ### Place of Work

     

    Hybrid

     

    ### Requisition ID

     

    3186

     

    ### Job Type

     

    Full Time

    ### Job Benefits

    Health Insurance, HSA, dental, vision, FSA, paid time off, pension plan, retirement, etc. . .

    ### Application Instructions

    Please submit a resume and cover letter to [email protected].