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Job Description

Insight Global is seeking a Field Technician for one of our clients who is a growing leader in education, operating schools and educational programs around the world that span the life cycle of a student from early learning to higher education. This role will be onsite in Cleveland, OH and include travel to multiple sites to help support hardware and software issues on a weekly basis. This is a field technician role where travel is required 100% of the time 30-60 miles in and around the Cleveland area and about 15% of that travel will be project based outside of the state. The shift is Monday through Friday 7:30am-3:30pm/4pm.

The Field Technician I (Level 1) is a frontline role providing essential on-site technical support and troubleshooting to ensure the smooth operation of technology for our clients, which include K-12 schools and corporate environments. This position involves serving as the primary point of contact for technical issues, hardware deployments, and user assistance. Success in this role requires a strong customer-service orientation, excellent problem-solving skills, and the ability to communicate effectively with users of all technical skill levels.

You will be responsible for supporting multiple different locations (up to four schools) in the greater Cleveland area. You will install, configure, maintain and troubleshoot hardware and software not limited to projectors, smart boards, scanners, and printers. We are looking for someone who has strong customer services skills as well as hands on IT support as you will be interacting with customers on a daily basis. You will be responsible for documentation as well, creating and maintaining detailed records and notes relating to projects, hardware and procedures.

Additional Responsibilities Include:

- Support a collaborative working environment in which technology resources are available so that staff can perform efficiently, and students can be successful learners.

- Communicate effectively with administrative staff, school principals and teachers.

- Maintain a positive attitude and support of the organization’s initiatives and assignments.

- Able and willing to travel outside of the state (up to 10%) and as needed.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• High School Diploma or GED.

• Minimum of 1 year of experience in a technical support or help desk role, or equivalent combination of education and experience.

• Strong interpersonal and customer service skills with a focus on patience, clarity, and professionalism.

• Basic technical knowledge of Windows OS, macOS, Microsoft 365, and/or Google Workspace.

• Familiarity with troubleshooting hardware, software, and basic network issues.

• Ability to work independently, manage time effectively, and prioritize tasks across multiple locations. • Associate’s degree or technical certification in IT, Computer Science, or a related field.

• CompTIA A+, ITF+, Google IT Support Certificate, or similar industry certification.

• Experience with Mobile Device Management (MDM) platforms such as Intune, or Google Admin Console.

• Prior experience working in both K-12 educational and corporate support environments.