• Helpdesk Support Specialist II (Onsite)

    Insight Global (Minneapolis, MN)


    Job Description

    Insight Global is seeking a Desktop Support Specialist/Refresh Specialist for a utility client in Minneapolis, MN. This position will be local to the Twin Cities and will require some travel around the metro area to different service locations as needed. This role will be comprised of hardware refreshes where they will be responsible replacing existing/old hardware with new/updated hardware. The hardware is prebuilt but may require some assembly in certain cases. We are looking for individuals with roughly 3-5 years of experience in a desktop/helpdesk support. The other part of this role will entail desktop/end user support functions where you will be tasked with troubleshooting hardware and software related issues.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

    Skills and Requirements

    -3-5 years of IT experience supporting users with hardware/software issues. (troubleshooting, helpdesk, desktop support, hardware refreshes, new hire work, etc.)

    -Excellent communications skills (this will be a customer facing role)

    -Experience with the following technologies (Windows 11, ServiceNow, Active Directory, AzureAD, etc.)

     

    -Basic level troubleshooting skills

     

    -High attention to detail

     

    -Drivers license and reliable transportation

     

    -Proficiency in Windows 11

     

    -Familiarity with general peripherals

     

    -Experience with ServiceNow for managing and tracking tickets

    -Knowledge of Active Directory and Azure AD for managing user and device access

    -These skills will enable the technician to effectively manage, troubleshoot, and update systems as part of the PC refresh project. -Experience working with ServiceNow-

     

    -Troubleshooting experience with MacBooks would be a plus