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Details

**Open Date** 11/05/2025

**Requisition Number** PRN43516B

**Job Title** Coordinator, Information

**Working Title** Assignments Coordinator

**Career Progression Track** D

Track Level

**FLSA Code** Administrative

**Patient Sensitive Job Code?** No

**Standard Hours per Week** 40

**Full Time or Part Time?** Full Time

**Shift** Day

Work Schedule Summary

Typically, Monday – Friday, 8:00am – 5:00pm

**VP Area** President

**Department** 00307 - Housing & Residential Educ

**Location** Campus

**City** Salt Lake City, UT

**Type of Recruitment** External Posting

**Pay Rate Range** 50,000.00 to 54,000.00

**Close Date** 12/31/2025

**Priority Review Date (Note - Posting may close at any time)** 11/19/2025

Job Summary

Located in Salt Lake City, the University of Utah is a public, 4-year institution committed to providing an exceptional academic and co-curricular experience for students and the University community. The “U” is a BIG 12 institution with over 33,000 students. Housing & Dining Programs ( HDP ) is home to over 5,000 students who live in a mix of historic and new construction, totaling 22 co-ed residence halls and 10 apartment buildings. HDP continues to grow, with a 1,500-bed residence hall currently under construction on lower campus, slated to open in fall 2026. The University Housing Campus Master Plan calls for continued growth and construction to meet housing demand, with a stated goal of adding 5,000 beds over the next five years.

Reporting to the Assistant Director of Occupancy Management, the Assignments Coordinator works primarily within the Operations team while collaborating with all functional areas within HDP . This position assists with occupancy-related tasks for the entire campus, including, but not limited to, waitlists, room changes, and occupancy verification processes. The role also serves as the point person for occupancy management for upper campus.

Housing & Dining Programs and the University of Utah value interactions among individuals with varying traditions, cultures, identities, expressions, orientations, religious beliefs, economic backgrounds, and racial/ethnic origins. We strongly encourage applications from candidates who will share and explore this value with the team and with the residents.

Auxiliary Services is composed of over 20 departments and is focused on supporting student well-being and success, with the goal of assisting students in discovering their passion, people, and purpose. To that end, we aim to foster an environment that encourages employees to embrace innovative service delivery methods to best meet the needs of our students. As a result, students have the opportunity to participate in the creation of campus culture, working collaboratively alongside professional staff, student leaders, and academic partners.

Responsibilities

Occupancy Management

+ Manage and coordinate occupancy processes for upper campus, including the development and implementation of occupancy management training for HDP staff and partners.

+ Assist in the development of the waitlist process, utilizing the StarRez Housing Management software, ensuring transparency, efficiency, and timeliness of communication, offers, and updates to students.

+ Coordinate the occupancy verification process in collaboration with the residential education team.

+ Coordinate the room change process, ensuring timely communication and offers to students who have submitted requests. Consult with HDP and campus colleagues in managing requests and referrals to campus resources.

+ Troubleshoot or resolve students’ questions related to occupancy applications, reservations, room changes, waitlists, cancellations, and move-in/move-out processes.

+ Work closely with the occupancy team to meet area goals and plan housing application actions.

+ Oversee the enrollment verification process, including credit hour exemption requests.

+ Work with designated campus partners (e.g., Learning Abroad, Utah Global) to identify rooms for each term for their students, ensuring prompt communication with all partners.

Customer Service

+ Communicate with students, parents, and families in a professional and courteous manner, ensuring Housing & Dining Programs is properly represented.

+ Serve as a point of support for HDP student leaders, particularly in escalated service situations involving housing ambassadors and desk assistants who staff the front desks and provide housing tours.

+ Assist with inquiries to the department email address, ensuring professional and timely responses.

+ Maintain accurate electronic and paper records under strict confidentiality ( FERPA ).

+ Model the highest level of customer service in alignment with the University of Utah and HDP’s mission, values, and goals. Ensure customer satisfaction by analyzing complaints, concerns, and suggestions for ways to improve the student experience.

+ Act as an information source to all students regarding campus resources, with an ability to communicate effectively with students from diverse backgrounds, including international students.

+ Provide information to students and parents about procedures within HDP , the University, and government regulations (e.g., FERPA ).

Other

+ Serve on departmental and/or campus committees.

+ Other duties as assigned.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking.

Seldom: Bending, reaching overhead.

Minimum Qualifications

Bachelor’s degree in a related field or equivalency (one year of education can be substituted for two years of related work experience). Two years experience in collecting, organizing analyzing, and presenting data; and demonstrated human relations and effective communication skills required.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

+ Experience using StarRez or similar housing management systems.

+ Experience working in a university housing system and/or a strong background in customer service.

**Type** Benefited Staff

Special Instructions Summary

The University of Utah offers a comprehensive benefits package, including:

+ Excellent health care coverage at affordable rates

+ Generous employee benefit package includes 14.2% retirement contribution (subject to four-year vesting period), comprehensive health and dental coverage, and 50% tuition reduction after applicable years of service. See details at**www.benefits.utah.edu**.

+ Paid leave time (vacation, sick leave, and holidays)

+ Wellness programs to support physical and mental well-being

+ Professional development opportunities for career growth

+ Free UTA public transit pass (buses, TRAX , and FrontRunner)

+ Employee discounts for campus events, athletic games, and cultural experiences

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/

Online reports may be submitted at oeo.utah.edu

https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.