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JOB SUMMARY

Support our Operations Training Team Mission to

+ **Inspire** operational excellence through comprehensive training.

+ **Transform** our training personnel through professional development and empowerment, enabling them to deliver high-quality training with diverse formats.

+ **Cultivate** a culture of continuous learning, collaboration, and adherence to NERC standards, ensuring our RTO (Real-Time Operations) team is always prepared.

+ **Operate** training programs to enhance the electrical grid knowledge and skills, driving efficiency and reliability in operations.

+ **Train** Real-Time Control Room personnel, Operations Support staff, and field Protection Leaders while prioritizing safety and the resilient operation of the transmission system.

ESSENTIAL DUTIES & RESPONSIBILITIES

+ Conducts training for the Operations Control Room (OCR) staff using classroom instruction, guest speakers, computer simulation, field observation, testing, and on-the-job training.

+ Researches, designs, develops and delivers training modules, manuals, materials, job aids, lesson plans, and policies and procedures related to transmission system operations.

+ Maintains detailed records of all aspects of training, in compliance with North American Electric Reliability Corporation (NERC) requirements.

+ Administers simulation-based training for various system and non-system emergency scenarios to enhance preparedness and decision-making.

+ Analyzes system operating events to identify performance gaps and training improvement opportunities for future training material and/or classes.

+ Administers classes and testing for OCR personnel to obtain or maintain NERC System Operator certification.

+ Administers refresher training and testing for OCR personnel to obtain, maintain and/or for remediation of ITC’s System Operator (TSC, SRC or Sr. TSC) qualification.

+ Administers testing for field personnel to obtain or maintain ITC’s Protection Leader and Operating Authority qualification.

+ Participates in skill and method enhancement training by attending seminars, classes, meetings, and events to acquire new skills and methods of instruction.

+ Designs and develops interactive e-learning modules and computer-based training using tools such as articulate storyline, animation software, video production platforms, and other multimedia technologies to enhance engagement and knowledge retention.

+ Develops and administers classes and testing to OCR personnel to maintain or obtain NERC System Operator certification.

+ Provides comments for procedure development and maintenance activities relative to OCR training.

REQUIREMENTS

+ Primary work location is Ann Arbor, MI with travel to Novi, MI as required.

+ Associate and/or Bachelor's Degree (preferrable) or equivalent experience in Training and Development, Instructional Design Adult Learning or relevant, equivalent experience and/or education.

+ Minimum of three (3) to five (5) years of experience in a training role, consisting of technical or electric industry training that utilizes instructional design based in a Systematic Approach to Training and/or five (5) years of experience as a Transmission System Operator or equivalent experience.

+ NERC System Operator Reliability Coordinator (RC) Certification (preferrable) or ability to obtain RC certification within six (6) months of hire required.

+ Experience complying with NERC reliability standards and/or the NERC certification and continuing education program preferred.

+ Demonstrates ability to develop detailed scripts and scenarios for simulator training preferred.

+ Solid classroom delivery skills with the ability to motivate and capture the attention of adult learners.

+ Advanced knowledge of Microsoft suite of Word, Excel, PowerPoint and E-Learning training.

+ Proficiency in utilizing instructional design methodologies and adult learning theories.

+ Must have excellent verbal and written communications skills, including the ability to deliver training presentations conveying complex information clearly, concisely and effectively to audiences of varying knowledge level and size.

+ Possesses sound documentation and organizational skills.

+ Ability to work with minimal supervision.

+ Applicants must be authorized to work in the United States for any employer. ITC does not sponsor employment visas, such as H-1B or TN visas.

Make a Power Move - For the Greater Grid: Reliable. Resilient. Ready.

As AI innovation, automation and economic growth reshape the way we live and work, the demand on our power infrastructure is growing fast. At ITC, we’re building the greater grid that’s ready for today’s technology and tomorrow’s possibilities.

Our people bring the power - fueling innovation and strengthening the grid every day. We’re looking for individuals who are ready to make a power move and help us build a greater grid for a more reliable and affordable energy future.

ITC offers industry-leading compensation, benefits and opportunities to channel your energy into solutions. We foster a culture of belonging - where every voice is valued, differences are celebrated and everyone has the opportunity to thrive. Make a power move today.