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Position Summary...

As a Manager of Special Ops within Walmart’s Last Mile Delivery (LMD) organization, you will play a critical role in driving network-wide excellence by leveraging your natural curiosity and inventive problem-solving talents to anticipate the needs of our customers and drivers. At Special Ops, you will be responsible for the launch, growth, and performance of LMD for Sam’s Club and External Clients (GoLocal). This role bridges strategic vision and operational execution, translating long-term goals into measurable outcomes, optimizing processes for efficiency and consistency, and fostering cross-functional collaboration to deliver a seamless and reliable customer experience.

Last Mile Delivery works on fulfilling customer demand for everything in the store at the comfort of the home. We want our customers to have every option available to shop for their needs: wherever, whenever, and however they want it. We are leveraging technology we have within our company and managing partnerships as needed to give our customers the convenience they want when shopping.

What you'll do...

What You’ll Do:

+ Ensuring business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives for our Sam’s Club and External Client (GoLocal) customers

+ Managing the development and improvement of new and existing operational tools, reports, and customer-facing functionality by providing direction and input on business and functional requirements

+ Cross-functional collaboration to improve Spark driver engagement by partnering with product management, merchandising, engineering, and other groups to drive projects

+ Translating data analysis into recommendations aligned with business objectives to meet business goals

+ Resolving on field escalations with regards to driver supply and metrics performance

+ Directing the execution of projects, work streams, and programs by managing and modifying associated project plans

+ Building engagement initiatives to ensure Spark is the platform of choice for delivery driver

What You’ll Bring

+ You have experience in Field Ops/Last Mile Delivery/Process Design/Project Management

+ You have a deep knowledge of the gig industry and the marketplace economy

+ Proven experience executing business plans and managing day-to-day operations in a dynamic, fast-paced environment.

+ Strong ability to work with data, identify trends, and use insights to drive operational improvements.

+ Demonstrated capability in streamlining processes, eliminating inefficiencies, and building scalable frameworks.

+ You’re comfortable influencing others, leading teams, managing stakeholders, getting buy-in from leadership, and communicating clearly

+ High sense of ownership, bias for action, and strong attention to detail in managing multiple priorities.

+ Clear and persuasive communicator who can collaborate effectively across teams and build alignment around shared goals.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart (https://one.walmart.com/) .

The annual salary range for this position is $70,000.00 - $130,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :

- Stock

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Minimum Qualifications...

_Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications._

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 2 years’ experience in operations, project management, or related area OR 4 years’ experience in operations, project management, or related area.

Preferred Qualifications...

_Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications._

Supervising Associates

Masters: Economics

Project Management - Project Management Professional - Certification

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.