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Program Manager - Juvenile Victim Offender Mediator

Position Summary

The Juvenile Victim Offender Mediation Program Manager will oversee assigned staff and ensure compliance to the program’s contractual guidelines.

Salary: $49,000 - $50,000 annually

Hours: 9a - 5p, variable flexibility needed

Working At NYAP

+ Competitive salaries and benefits including a 401(k)

+ Medical, Dental, and Vision insurance

+ 22 days off each year

+ 11 paid holidays per year

+ Student loan repayment assistance

+ Tuition assistance

+ Friday Summer hours

+ Work anniversary trips

+ Mileage reimbursement

+ Peace Leave

+ Paid Parental Leave

Benefits listed are for eligible employees as outlined by our benefit policy.

Responsibilities

The Juvenile Victim Offender Mediation Program Manager position may include the following, as well as other duties assigned:

+ Perform all work in a manner consistent with the National Youth Advocate Program’s mission, values, and philosophies.

+ Provide administration coordination for program contracts while aggressively seeking the growth and expansion in the local market(s) through relationships with key stakeholders.

+ Coordinate all intake services, initial paperwork, and documentation.

+ Recruit mediator volunteers for the program.

+ Assign mediation services, when authorized, and regularly review the progress and status of the case(s).

+ Conduct mediation appointments as needed.

+ Maintain productivity standards on a monthly basis.

+ Work collaboratively with other NYAP programs and staff throughout the organization.

+ Sign off on all Incident Reports and other required reports as well as submit the reports for processing according to agency policy.

+ Submit weekly reports to the Executive Director.

+ Perform all duties in accordance with personnel policies and the program’s fiscal guidelines.

Minimum Qualifications

+ Bachelor’s Degree in Social Work or a comparable Human Services field from an accredited institution is required; however, a Master's degree is preferred.

+ Two years’ direct experience in the field of human services.

+ Relevant experience working with individuals being served through the child welfare and/or juvenile justice system.

+ Must be knowledgeable of mediation practices and principles

+ Training, education, and/or experience related to the following:

+ Family facilitation, mediation, and/or conflict resolution

+ Strengths based assessment and planning

+ Communication and ability to relate to diverse groups and manage interpersonal conflict

+ Proficient use of desktop and laptop computers, smart phones and tablets, printers, fax machines and photocopiers as well as software including word processing, spreadsheet and database programs.

Other Skills

+ Must be open and willing to work non-traditional work hours as well as on-call responsibilities

+ Must be able to embrace working as a diverse team both effectively and respectfully with persons of any background, race, color, religion, sexual orientation, ability, national origin, or culture

+ Provide excellent internal and external customer service

+ Must possess good verbal, listening, and written communication skills

Driving and Vehicle Requirements

+ Valid driver’s license

+ Reliable personal transportation

+ Good driving record

+ Minimum automobile insurance coverage of $100,00/$300,000 bodily injury liability

If this describes YOU, please apply today!

www.nyap.org/employment

Who We Are:

We have been serving communities and clients since 1978. We continue to expand and develop new and innovative programs for our communities and families. We offer unique and personalized services for families and individuals in four different areas: Prevention/Intervention, Positive Youth Development, Out-of-Home-Placement and Reunification/Permanency.

If YOU can envision it; WE can DO it! The possibilities are endless!

We know you are compassionate and dedicated to serving your clients and communities and we are dedicated, as your employer to provide you with support to do just that. We look for individuals that are ready to make a direct impact and are excited to be an instrument in supporting the needs of our children, youth and families.

An Equal Opportunity Employer, including disability/veterans.

Qualifications

Our organization was established in Ohio. We continue to expand and develop new and innovative programs for our communities and families. We offer a competitive compensation and benefits package which includes major medical, dental, vision, 401K, student loan assistance and generous paid time off. If YOU can envision it; WE can DO it! The possibilities are endless!

The person in this position needs to follow a team concept and support both agency goals and co-workers. Employees must be able to effectively work with and be respectful and sensitive to persons from various cultures, socioeconomic, ethnic, religious, and racial backgrounds.

An Equal Opportunity Employer, including disability/veterans.