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At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.

Director Team Resources Shared Services Summary:

+ Responsible for developing, leading and managing the TR Shared Services team, fostering a culture of high performance and customer service.

+ Oversees the delivery of TR shared services (i.e., benefits administration, HRIS management, employee onboarding/offboarding and employee records management) across the organization through a centralized shared services model.

+ Ensures efficient and effective management of the TR shared services center and associated operations.

+ In coordination with the appropriate TR department leadership, supports the front-line administration of benefits, compensation, HRIS, team member inquiries, and compliance and other TR processes as appropriate.

+ Collaborates with TR Business Partners, Centers of Excellence and other key stakeholders to ensure alignment and integration of TR services with broader TR strategy.

+ Leads the evaluation, selection and implementation of TR Technology solutions to automate and streamline TR shared services processes.

+ Drives service excellence, process improvement, and automation to enhance team member experience and support organizational goals.

+ Develops and implements a tiered service delivery model that leverages team member and manager self-service, a customer service center, escalated issue resolution, Centers of Excellence and integration with TR resources aligned to various business units.

+ Standardizes processes and implements best practices to ensure efficient, accurate and compliant TR service delivery.

+ Monitors and analyzes service metrics, identify areas of improvement and drive initiatives to enhance service quality and operational efficiency.

Minimum Qualifications:

Required Education:

+ Bachelor's degree in Human Resources, Business Administration or Related Field;

+ **Preferred:** Master's degree in a relevant field.

Required Experience:

+ Minimum 10 years of progressive TR experience with at least 5 years in leading human resources shared services

+ Experience with process improvement methodologies (e.g., Lean, Six Sigma) and TR technology implementations

+ Strong knowledge of TR processes, systems (e.g., HRIS, payroll) and compliance requirements

+ Demonstrated success in leading and developing high-performing teams.

+ Exceptional organizational, analytical and problem-solving skills.

Status:** **Full Time, Exempt: Yes

Shift Hours:** **8:00AM - 5:00PM

Equal Opportunity Employer Veterans/Disabled

**Position** Director Team Resources Shared Services

**Location** Clearwater:BayCare Sys Office West | Leadership | Full Time

**Req ID** 123267