• Technical Quality Specialist

    Actalent (Kenosha, WI)


    Job Title: Technical Quality Specialist

    Job Description

    The Technical Quality Specialist is a pivotal role that intersects quality assurance, quality control, engineering, and manufacturing operations. This position acts as a liaison between manufacturing and customers to ensure the delivery of conforming products. A strong technical experience and medical devices and a personable demeanor are essential.

    Responsibilities

    + Manage the daily requirements of the customer complaint system in collaboration with the Service department.

    + Facilitate and assist in initiating customer complaints, including providing RMAs promptly.

    + Communicate timely updates to customers throughout the complaint process.

    + Review complaints to assess reportability, containment needs, safety risks, regulatory compliance, defect analysis, root cause, and disposition, with support from Engineering, R&D, Service, Quality Control, and production teams.

    + Document product disposition with proper justification, using support from Engineering, R&D, and production as needed.

    + Perform and document risk assessments for rework dispositions.

    + Facilitate approval and closure of complaint records promptly.

    + Conduct regular complaint meetings to support timely investigations, root cause determinations, and resolutions.

    + Complete and manage customer complaint records within the digital quality management system.

    + Provide customer responses, including complaint summaries, NCMRs, and SCARs.

    + Track and trend customer complaint data to support quality requirements and continuous improvement initiatives.

    + Report monthly KPIs, PIs, and SIs and ensure timely completion of monthly customer complaints.

    + Support CAPA documentation and NCMR investigations to identify root causes and recommend improvement actions.

    + Assist in training new and existing employees on procedures, work instructions, policies, protocols, and documentation related to manufacturing conforming products.

    + Attend meetings to exchange pertinent information and proactively address quality issues.

    + Support Supplier Quality Program by managing supplier relationships to ensure precision, capability, quality, and on-time delivery.

    + Perform Return to Vendor Disposition Activities and facilitate SCAR activities with the Quality Team.

    + Attend Supplier Audits to drive compliance and reduce errors at incoming inspection.

    + Perform and assist with internal audits, ensuring compliance with relevant regulations.

    Essential Skills

    + Proficiency with quality management systems (QMS).

    + Experience with calipers, micrometers, and blueprint reading.

    + Strong background in quality assurance and control, particularly in the medical device sector.

     

    Additional Skills & Qualifications

     

    + Diploma in a relevant field.

    + Experience with internal audits and supplier quality programs.

    Work Environment

    The role involves working both in an office and a manufacturing environment. Standard working hours are from 8 AM to 5 PM, with flexibility for early start times around 6:30 AM or 8 AM.

     

    Job Type & Location

     

    This is a Contract to Hire position based out of Kenosha, WI.

    Pay and Benefits

    The pay range for this position is $24.00 - $33.65/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Kenosha,WI.

     

    Application Deadline

     

    This position is anticipated to close on Nov 15, 2025.

    About Actalent

    Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

     

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email [email protected] (%[email protected]) for other accommodation options.