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Job Title: Service Manager

Job Type: Full-Time

Experience Level: Intermediate

Company Overview

A growing construction equipment provider serving contractors across the Northeast is seeking a skilled Service Manager to lead its Service and Customer Repair Division. The company specializes in compact and light construction equipment, offering rentals, sales, parts, and service to clients in industries such as roadwork, utilities, concrete, and excavation.

With a focus on personalized support and long-term client relationships, the team is known for delivering high-quality equipment backed by exceptional service and technical expertise.

Position Summary

The Service Manager will oversee all aspects of service operations, including client communication, technician scheduling, equipment repairs, and interdepartmental coordination. This leadership role is critical to ensuring efficient service delivery and maintaining high standards of customer satisfaction.

Key Responsibilities

+ Manage the Service and Customer Repair Division, ensuring smooth daily operations

+ Communicate directly with clients to understand needs, provide updates, and resolve issues

+ Create and manage schedules for service technicians to ensure timely and efficient service

+ Address customer complaints professionally and promptly

+ Coordinate between rental and equipment departments to maintain workflow and communication

+ Oversee equipment repairs, including part installations and routine maintenance

+ Collaborate with the Parts Manager on inventory management and purchasing

+ Supervise a team of 8–10 employees, providing leadership, training, and performance feedback

What’s Offered

+ 401(k) with company match

+ Health, vision, and life insurance

+ Paid time off

+ Supportive, tight-knit team culture

+ Opportunity to work with top-tier equipment brands and make a meaningful impact in the industry

Qualifications

+ Proven experience in service management, preferably in construction equipment or a related field

+ Strong leadership and team management skills

+ Excellent communication and customer service abilities

+ Strong organizational skills to manage schedules, inventory, and multiple priorities

+ Ability to collaborate across departments in a fast-paced environment

+ Familiarity with construction equipment and tools is a plus

Skills & Experience

+ Service, troubleshooting, field service, mechanical repair

+ Customer service and service management

+ Dispatch coordination and operations management

+ Inventory control, purchase orders, and parts management

+ Proficiency in Microsoft Office Suite

Job Type & Location

This is a Permanent position based out of South Windsor, CT.

Pay and Benefits

The pay range for this position is $80000.00 - $100000.00/yr.

What We Offer

• 401(k) with company match

• Health, vision, and life insurance

• Paid time

Workplace Type

This is a fully onsite position in South Windsor,CT.

Application Deadline

This position is anticipated to close on Nov 19, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email [email protected] (%[email protected]) for other accommodation options.