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It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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As the Healthcare Operational Care Specialist, you are responsible for managing the coordination of customer shipments by securing buy rates (when required) as well as capacity with qualified carriers/partners. Specifically, the Healthcare Operational Care Specialist will be part of a team responsible for coordinating transport activities by: executing the necessary bookings with our partners, executing the requisite data entry associated with transport document generation, generating the required documentation, and liaising with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection, Routings etc). You will monitor and update shipment orders using QuickSTAT IT systems, ensuring compliance with time and temperature requirements for biopharmaceutical shipments. You will collaborate with internal teams and external partners to deliver exceptional service to our clients.

How you create impact

+ Track and trace shipments through alarm management and checkpoint verification at key milestones.

+ Communicate effectively with QuickSTAT vendors, service partners, airlines and carriers to meet customer requirements.

+ Ensure QuickSTAT customers are being satisfied consistently.

+ Work closely with Customer Service, Customer Relationship Managers (CRMs), and Business Development teams to ensure client satisfaction.

+ Identify discrepancies and escalate issues to the Management and update clients in conjunction with Customer Service.

+ Ensure compliance with company policies and procedures.

+ Understand and embrace the company mission by providing the highest quality global transportation and logistics services for our customers.

+ Ensure compliance with all required training certifications.

+ Report to Air Logistics Healthcare Manager.

+ In this role individuals will work a 2pm to 10pm shift; 4 week days and 1 weekend day each week.

What we would like you to bring

+ Associate's degree or equivalent experience preferred.

+ 1+ year of experience in logistics or Call Center Customer Service preferred.

+ Knowledge of temperature-controlled packaging and monitoring devices available to support the biopharmaceutical industry preferred.

+ The employee is required to communicate continuously via telephone & computer.

+ While performing the duties of the job, the employee is required to walk; sit; use hands; reach with hands and arms; balance and stoop.

+ The employee is required to occasionally lift or move up to 25 pounds.

+ Must be able to view computer monitors both at close range and distance.

What's in it for you

Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-UT1

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.