• Help Desk Specialist I

    DR Horton, Inc. (Arlington, TX)


    *D.R. Horton, Inc., the largest homebuilder in the U.S.,*was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website atwww.drhorton.comfor more information.

    *D.R. Horton, Inc.*is currently looking for a *_Help Desk Specialist I_*. The right candidate will be responsible for all IT support activities related to end user hardware, software and other IT related issues.

    *Essential Duties and Responsibilities*include the following. Other duties may be assigned.

    * Provide phone, webchat, and in-person support to end users and external vendors on a variety of IT related issues

    * Research and resolve basic network (Internet Service Provider modems, Cisco routers) issues, hardware, and software application issues

    * Document and track the details of the issue, status and resolution, using the help desk tracking application

    * Communicate and follow-up with the user while working the issue and ensure successful and timely completion of the issue

    * Perform end user computer refreshes

    * Complete work orders, fully documenting each step of the troubleshooting process

    * Aid with division office moves

    * Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company

    * Ability to work on-call rotation

    * Ability to work overtime

    * Ability to travel overnight

    *Education and/or Experience*

    * High school diploma or general education degree (GED)

    * Two to four years related experience and/or training in an IT support environment

    * Must have basic knowledge and understanding of Microsoft Windows Current Version Operating Systems, Microsoft Active Directory, Microsoft Exchange Current Version, Print Services, Microsoft Office Current version

    * Experience replacing basic components of various makes and models of system and printer hardware

    * Must be able to troubleshoot all aspects of computer components

    * Ability to adapt to a constantly changing environment

    * Possess strong interpersonal, written and verbal communication skills

    * Proficiency with MS Office and email

    * The employee must frequently lift and/or move up to 50 pounds

    *Preferred Qualifications*

    * Windows/Android/Apple phone support experience a plus

    * Experience with VNC, Cisco AnyConnect, or other remote connectivity software a plus

    * CompTIA A or similar certification a plus

    Schedule: Onsite 5 days a week in Arlington, TX

    Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

     

    * Medical, Dental and Vision

    * 401(K)

    * Employee Stock Purchase Plan

    * Flex Spending Accounts

    * Life & Disability Insurance

    * Vacation, Sick, Personal Time and Company Holidays

    * Multiple Voluntary and Company provided Benefits*/**/*

    */*Build YOUR future with D.R. Horton, America’s Builder.** */**/*#WeBuildPeopleToo*/**/**/*

    **Job:** **Information Technology*

    **Organization:** **Corporate*

    **Title:** *Help Desk Specialist I*

    **Location:** *TX-Arlington*

    **Requisition ID:** *2505036*