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Reno Orthopedic Center wants you to join the team as a IT Technician 1! This is an onsite position. We are seeking an enthusiastic and dedicated team member to be first line IT support for urgent issues and technical inquiries to include setting up new user accounts, managing permissions and handling offboarding processes. at our Main - 555 N. Arlington Ave

Who are we?

At Reno Orthopedic Center (ROC), every action is driven by our employee expectations:

• We lead with a patient-first mindset, ensuring every decision is made in the best interest of those we serve.

• We believe in the power of assuming good intent, fostering a culture of respect, optimism, and compassion, where teammates lift each other up.

• Here, you're encouraged to own your success — we support your growth, celebrate your contributions, and empower you to take initiative.

• Continuous learning is part of who we are; we strive for constant improvement in everything from clinical innovation to personal development.

• We value kindnessas a core strength — it's how we treat our patients, our colleagues, and our community.

• Most importantly, we encourage every team member to be an advocate — for patients, for progress, and for doing what's right.

If you're looking for a place where your work matters, your values align, and your growth is supported, you'll find purpose and belonging at ROC.

What sets us apart?

Reno Orthopedic Center (ROC) is physician-owned, meaning decisions are made by those who understand patient care firsthand — and every team member’s voice matters. We offer a fully integrated musculoskeletal health campus with on-site surgery, advanced imaging, therapy, urgent care, and specialty services like bone health and orthopedic oncology. With continuous growth and investment in new facilities and technology, ROC provides a forward-thinking environment built to support both exceptional patient care and your professional development. We’ve been the trusted name in musculoskeletal health across Northern Nevada for over 60 years — and we’re still growing!

What would you do?

As the primary point of contact for IT-related support, you will handle urgent issues such as login problems and other technical inquiries. You will provide first-line desktop support to all end users, ensuring seamless operation of workstations and peripheral devices, including installation, configuration, and maintenance. Additionally, you'll be responsible for setting up new user accounts, managing permissions, and handling offboarding processes. Documenting technical issues, solutions, and system configurations will be a key part of your role. You'll troubleshoot and resolve a wide range of hardware and software issues related to virtual desktops, Zero and Thin clients, physical desktops, laptops, printers, mobile devices, and other IT equipment. For more complex technical challenges, you will escalate to other IT staff as needed. Strong communication skills are essential, as you will provide clear and concise guidance to users in both written and verbal forms. Additionally, you will assist in the development and refinement of IT policies, procedures, and documentation.

A Day in the Life

The IT Technician 1 is responsible for providing first-line functional and technical support to end-users through various channels, including phone, email, chat, and desk-side.

You can expect to regularly:

+ Serve as first point of contact for IT calls regarding login or other urgent support;

+ Provide first-line end user desktop support for all end users;

+ Install, configure, and maintain workstations and peripheral devices, and maintain cable management;

+ Manage and maintain new user account set ups, permissions, and access rights including off boarding user accounts;

+ Document and maintain accurate records of technical issues, solutions, and system configurations;

+ Troubleshoot and resolve hardware and software issues related to virtual desktops, Zero and Thin clients, physical desktops, laptops, printers, mobile devices, and other IT equipment;

+ Triage to other IT staff for assistance to resolve complex technical issues;

+ Provide effective communication to all end users, providing clear and concise communication in both verbal and written form;

+ Assist in the development and improvement of IT policies, procedures, and documentation.

Requirements

+ Certifications/Education

+ High school diploma/GED;

+ Knowledge of

+ Basic knowledge of computers, networking, phones, and Windows;

+ Experience

+ 1 year of experience in an office setting OR has completed technology-related education OR has completed or are currently enrolled in an entry level technical certification program.

Preferred Qualifications - How can you set yourself apart from other applicants?

+ Experience

+ Working in a customer service and/or call center role;

+ Providing technical support in a Help Desk setting;

+ CompTIA A+ Certification or equivalent.

Travel: May require travel to and from other clinic locations based on manager discretion.

Benefits

At Reno Orthopedic Center (ROC), we believe that exceptional patient care starts with taking care of our people. We prioritize work-life balance by fostering a supportive, team-oriented environment where workloads are managed realistically, schedules are respected, and personal well-being is valued.

Why chose ROC? Full time benefits include:

+ Medical, dental, vision insurance

+ Discounted orthopedic care at ROC

+ Paid time off and holiday pay

+ Extended sick leave

+ 401(k) plan contributions with no match required

+ EAP, disability and life insurance

+ Health and fitness program

+ Employee events

+ Coffee shop onsite (main location)

Come build your career with a team that’s committed to innovation, community, and compassion in orthopedic care. Whether you’re a seasoned specialist or just starting your journey, you’ll find purpose, impact, and growth at Reno Orthopedic Center.

•ROC doesn’t just talk about values — they live them. Every day here feels like a chance to do meaningful work with people who truly care."

- Mandy Metcalf, ROC Team Member