"Alerted.org

Description

Install, maintain, and repair computer hardware and software at both the main office and regional job

sites. Answer questions and provide technical assistance and support for internal and external clients

throughout the region. Help with the use of computer, handhelds, and peripheral hardware, including, but

not limited to, operating systems, printing, installation, integration, email, and enterprise software. Ensure

proper licensing and configuration of installed client-based software. Aid in the general administration,

validation, and upkeep of companywide software’s and utilities. Assist in managing the day-to-day/routine

networking operations to include the corporate and jobsite networks.

1. Take personal responsibility for working safely within an Incident and Injury Free (IIF) culture.

a. Be a champion to support IIF efforts for working safely and building a culture of care and

concern for each team member in the workplace.

b. Consistently communicate and reinforce the tenets of an IIF workplace.

c. Ensure adherence to processes and procedures that support an IIF culture.

d. Comply with all company safety requirements and policies.

2. Deliver technical support that is tailored to support business needs.

a. Install and perform repairs on hardware, software, and peripheral equipment, following the

design or installation specifications in the office and job site locations.

b. Confer with users, reference technical manuals, and conduct computer diagnostics to

determine the nature of problems; provide assistance.

c. Test and monitor hardware and peripheral equipment to evaluate use, effectiveness, and

adequacy of the product for the user.

d. Coordinate the setup and deployment of computer hardware and software.

e. Install, update, and troubleshoot stand-alone computer software applications.

f. Set-up job site networks, including, but not limited to, high speed internet connections and

wireless networks.

g. Maintain system for detailing hardware/software inventory and problem resolution

activities.

h. Provide hands on support of local server(s) and the local computer networks while working

in conjunction with the support staff.

i. Create and maintain a monitoring, trending, and alerting system for all network devices

and connections to minimize faults and failures of the network environment.

j. Troubleshoot system issues and help drive to resolution using tools such as traffic flow

and packet capture utilities.

3. Use diagnostic tools to troubleshoot problems associated with network connectivity and

workstation hardware/software.

4. Coordinate both on-boarding of new user equipment ordering, delivery, and set-up and offboarding users by collecting company equipment and removal of system.

5. Work with vendor support contacts to resolve technical issues within the desktop environment.

6. Work with other IT team members regarding new branch and construction site builds and

upgrades.

7. Assist others in the IT department.

a. Assist in the support of video conferencing and presentation equipment.

b. Collaborate with IT professionals in other regional offices.

c. Assist with local hardware and software purchases to ensure proper business approval,

licensing, and best value while controlling costs.

Skills

Support, Requirement gathering, Analysis, Data, technical support, troubleshooting, networking protocols, tcp/ip, wired/wireless devices, customer service skills, powershell scripting, sccm, mdm, video conferencing, vendor support

Additional Skills & Qualifications

1. History of progressively more responsible experience and proven results including:

a. Bachelor’s degree in computer science or related field and 2+ years of desktop experience

or a combination of education and relevant experience.

b. Proficiency with Microsoft Office, O365, Windows 10, and various handheld devices.

c. Strong customer support mentality.

d. Ability to quickly and correctly diagnosis and problem solve issues.

2. Demonstrated integrity and ethical standards.

3. Ability and willingness to travel.

4. Demonstrated commitment to providing exceptional customer service in a support function.

5. Basic understanding of imaging software such as Microsoft’s SCCM platform.

6. Basic understanding on the use PowerShell for configuration and management of client-side

Windows environment.

7. Mobility experience specifically with iPhone/iOS setup and support as well as administration via

MDM tools (Specific tool used is Cisco Meraki Device Manager).

8. Basic understanding and experience in TCP/IP, setup, management, and troubleshooting of

common wired and wireless devices (CompTIA Network+).

9. Demonstrated ability to install, upgrade, support, and troubleshoot printers, computer hardware,

and any other authorized peripheral equipment (CompTIA +).

10. Demonstrated ability to effectively manage time and priorities and be reactive to business needs

with little or no warning.

11. Demonstrated ability to use critical thinking and analysis to problem solve IT/Desktop related

issues.

12. Demonstrated ability to work well with diverse work groups using effective communication and

interpersonal skills.

Competencies:

Core: Safety Leadership, Action Oriented, Collaborates, Communicates Effectively, Customer Focus, Instills Trust, Values Differences.

Functional: Business Insight, Cultivates Innovation, Interpersonal Savvy, Manages Ambiguity.

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Bismarck, ND.

Pay and Benefits

The pay range for this position is $20.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Bismarck,ND.

Application Deadline

This position is anticipated to close on Nov 19, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.