"Alerted.org

Technical Support Engineer – Contractor

Summary Description

Under the supervision of a Technical Unit Supervisor, this position is part of a team responsible for the computer and network infrastructure supporting a large enterprise. The Technical Support Engineer – Contractor will provide service to customers across various locations and will be based in Madison.

Key Responsibilities

+ Maintain and support enterprise software and hardware.

+ Install, configure, and troubleshoot computer hardware and software in courthouses and system offices across multiple regions.

+ Provide technical customer support and take corrective action as needed.

+ Perform field service to upgrade hardware and resolve technology issues.

+ Respond effectively to unplanned events such as system failures or natural disasters affecting production systems.

Travel Requirements

Travel will vary based on workload and seasonal demands. This is an in-person role based in Madison, with a minimum of 50% travel required.

Knowledge, Skills, and Abilities

+ Ability to set up computers, peripherals, and audio/visual equipment

+ Knowledge of operating systems and hardware

+ Skill in maintaining equipment in courtrooms, offices, and server areas

+ Strong troubleshooting abilities

+ Professional customer service skills

+ Effective verbal and written communication

+ Understanding of local and wide area networking

+ Ability to implement infrastructure hardware, respond to technical emergencies, and apply cybersecurity policies

Education and Experience Required

+ Associate’s Degree in computer science, computer technology, or related field

+ Experience providing phone-based technical support

+ Experience in hardware and software support and maintenance

+ Experience installing, configuring, upgrading, and troubleshooting computers, printers, scanners, and peripherals

Preferred Qualifications

+ Experience or training in audio/visual technologies and video conferencing

+ Experience or training in Windows Server

+ Experience or training in Remote Desktop Services

+ Experience or training in Active Directory and Group Policy

+ Experience or training in Local Area Networks

Licenses and Certifications

+ Must meet minimum standards for operating a company vehicle

+ Must be able to travel with overnight stays as needed

Job Type & Location

This is a Contract position based out of Madison, WI.

Pay and Benefits

The pay range for this position is $25.00 - $26.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Madison,WI.

Application Deadline

This position is anticipated to close on Nov 12, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.