• Ambulance Call Center Representative

    LifeLine Ambulance Illinois (Skokie, IL)


    LifeLine Ambulance Illinois -

     

    Driven by care, the LifeLine philosophy permeates far beyond a slogan. Established in 2008, LifeLine has rapidly blossomed into a regional industry leader. Our staunch reputation is built on reliability, safety, and innovation. Proudly serving our communities in Illinois and Michigan, LifeLine’s progressive expansion is reshaping medical transportation.

    Job Description:

    LifeLine Ambulance is seeking a qualified Dispatch Call Taker. The Call Taker reports directly to the Director of Communications in conjunction with Dispatchers. The Call Taker is responsible for call intake/scheduling of emergency & non-emergency transportation needs for ambulance & wheelchair bound patients, answering general questions, directing callers to appropriate departments and assisting field personnel.

    Responsibilities:

    • Answer, screen, and direct calls

    • Distinguish the need for emergency transportation

    • Pre-arrange transport for facilities while determining the level of care needed for the patients

    • Provide information and assistance for customer service inquires as needed

    • Communicate with multiple departments and EMS personal

    • Provide supportive information to customers to assist them in arranging appropriate transport

    • Other duties as assigned

    Requirements

    Position Requirements:

    • EMD or EMT -B/P certification preferred

    • Medical background

    • Detail oriented

    • Computer & typing skills

    • Ability to excel in high-stress environment

    • Adapt to frequently changing policies

    • Ability to learn policies and procedures for facilities and recognize when to apply them.

    • Weekend availability

    Preferred:

    • Pleasant, professional phone manner

    • A minimum of two years customer service or call center experience

    What we offer:

    + Competitive Pay, PTO, overtime opportunities

    + A variety of elective benefits including Medical, dental, and Vision insurance, and 401K

    + Tuition reimbursement

    + Uniforms

    + On-site continuing education

    + Family culture based on open communication

    + EMS career advisers

     

    LifeLine is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans.

    IND123

    Join our dynamic team as an Emergency Call Center Representative, where your skills in customer service make a real difference. In this fast-paced call center environment, you'll serve as a compassionate and efficient customer service representative, responding to urgent inquiries and coordinating timely support. As a call center representative, you'll handle high-volume calls with professionalism and empathy, ensuring every patient receives the care they need. If you're passionate about helping others and thrive in a team-oriented setting, this patient service representative role is the perfect opportunity to grow your career in healthcare communications